8x8 Contact Center Employee Reviews, Feedback, Testimonials
About 8x8 Contact Center
8x8 Contact Center is a cloud communications and contact center provider that delivers omnichannel customer engagement, workforce optimization, analytics, and unified communications. The company focuses on cloud contact center software for businesses...
Detailed Employee Ratings
Ratings and highlights for 8x8 Contact Center are currently compiled with AI assistance from publicly available sources to give you an early picture. Worked here? Write the first verified review.
Are you from 8x8 Contact Center? Claim this profile.
Filter Reviews
Employee Reviews (2)
Read authentic experiences from current and former employees at 8x8 Contact Center
Customer Support Lead Review
What I liked
Flexible hybrid schedule, helpful peers and managers, solid onboarding and training on the 8x8 Contact Center platform. Good exposure to cloud contact center tooling and metrics — I learned a lot about ACD queues and reporting.
Areas for improvement
Compensation could be more competitive, occasional late shifts during releases, promotion cycles are slow compared to responsibilities.
Implementation Specialist Review
What I liked
Work is technically interesting — cloud contact center and API integrations. Remote-first culture made it easy to manage my schedule, and I picked up useful skills in provisioning and troubleshooting with 8x8 systems.
Areas for improvement
Pay for contractors felt low for the level of responsibility, communication from leadership was sometimes inconsistent, and career progression was unclear. Benefit gaps for contractors compared to full-time staff.
Interview Questions
No interview questions shared yet for 8x8 Contact Center. Be the first!
Questions & Answers
No questions yet for 8x8 Contact Center. Be the first to ask!
Open Roles
See open roles at 8x8 Contact Center