American Express Global Business Travel is a leading corporate travel management company specializing in business travel, meetings & events, and travel risk management. The company delivers integrated travel technology, consultancy and supplier negot...
People I spoke with and reviews I read paint a pretty clear picture of everyday life here. Many say they enjoy the camaraderie — teams tend to pull together when travel plans go sideways. You will hear comments like “great colleagues” and “lots of client-facing learning.” Some employees mention that onboarding felt rushed during busy seasons, but training caught up after a few months. If you are looking for examples of working at American Express Global Business Travel, expect fast-paced days, supportive peers, and occasional long hours when clients are traveling.
company culture at American Express Global Business Travel is described as client-first, service-oriented, and collaborative. People value accountability and professionalism. There is a strong focus on customer outcomes, which can be motivating if you like solving real problems. The company mixes corporate structure with travel-industry passion — you will find process and policy alongside teammates who know hospitality and logistics inside out. Diversity initiatives exist, though employees say what they see on paper does not always fully translate to uniform experience across regions.
work-life balance at American Express Global Business Travel varies by role. Client-facing and operations roles often require odd hours to match travelers’ time zones. Corporate functions like finance or HR tend to be steadier, with more predictable schedules. Many employees appreciate hybrid schedules and flexible time-off policies, and they say managers are generally understanding when travel emergencies arise. If you want reliable evenings and weekends, choose a back-office role; if you enjoy dynamic shifts and being “on” for clients, be ready for more flexibility.
Job security is influenced by the travel market. The company is large and established, which provides a baseline of stability. However, the business is sensitive to global travel demand and economic cycles, so there are times when restructuring or role adjustments occur. Employees who develop transferable skills, strong client relationships, and cross-functional experience will find better resilience.
Leadership is a mix of seasoned travel-industry executives and corporate managers. Strategy tends to emphasize growth, technology integration, and client retention. Communication from the top can be formal and data-driven. Decisions are often justified by market conditions and client outcomes. There is room for leaders who can balance operational rigor with empathy, and executives appear focused on streamlining services and improving digital offerings.
Managers receive mixed but generally positive reviews. Many are praised for being accessible and supportive of career growth. Some managers are described as highly metrics-driven, prioritizing performance targets heavily. Feedback loops exist, but consistency varies by region and team. Overall, the best managers are those who combine business expectations with genuine interest in employees’ wellbeing.
There are structured learning programs, e-learning modules, and opportunities to gain industry-specific certifications. Employees say L&D resources are solid, especially for client-facing training and systems knowledge. Mentorship programs and on-the-job coaching are available, though the quality depends on local investment. If you are proactive about learning, you will find plenty of tools and chances to upskill.
Opportunities for promotions are available, particularly for high performers who show client impact and leadership potential. Internal mobility across regions and functions is possible and encouraged. Advancement can be competitive; success often depends on networking internally and delivering measurable results.
Salary ranges depend on role and geography. Approximate US ranges (varies by city):
Bonuses are common for sales and client-facing roles and typically include commissions, performance bonuses, and incentive plans tied to client retention or revenue targets. Corporate roles may receive annual performance bonuses and spot rewards. The structure incentivizes measurable outcomes and client satisfaction.
Benefits packages are competitive for the industry. Typical offerings include medical, dental, vision, prescription coverage, and mental health resources. Retirement plans with employer matching are usually available. Parental leave, employee assistance programs, and wellness stipends are also offered in many locations. Exact plans and contribution levels vary by country.
Employees report a healthy schedule of engagement activities — town halls, team retreats, recognition programs, and industry conferences. There are also regular virtual events and training days. Travel-themed social events and community service opportunities are common. Engagement tends to be stronger in larger offices and among client-facing teams.
Remote work support is available and often flexible. Many roles are hybrid, blending office days with remote work. Technology and collaboration tools are provided to enable distributed teams. Remote-first roles are less common but do exist, especially in sales or corporate functions. Managers typically set expectations around availability for client needs.
Average working hours hover around 40 per week for corporate roles and 40–50+ for client operations during peak periods. Expect occasional evening or weekend shifts to manage travelers in different time zones. Overtime is more common during travel surges or major events.
Attrition can be higher in front-line roles due to the stress of shift work and busy seasons. The travel industry has experienced notable disruptions in recent years, and the company has gone through periodic restructuring aligned with market conditions. Prospective candidates should research current news and speak with recruiters about stability for specific teams.
Overall, American Express Global Business Travel is a solid option if you enjoy client service, travel industry dynamics, and a collaborative environment. There are good learning opportunities, reasonable benefits, and paths for growth, but the work can be cyclical and occasionally intense. On balance, it is a company where performance and adaptability are rewarded; a fair overall rating would be about 3.5 out of 5, reflecting strong positives with some trade-offs related to market sensitivity and workload.
Read authentic experiences from current and former employees at American Express Global Business Travel
Flexible hours, good people
Salary growth feels slow; occasional tight deadlines during peak travel seasons.
Collaborative teams, clear benefits, exposure to global clients.
Sometimes slow decision-making and a bit of internal bureaucracy that delays delivery.
Supportive manager, structured training program, strong travel perks and industry events.
Busy periods around conferences can mean long days.
