Avaya OneCloud CCaaS Employee Reviews, Feedback, Testimonials
About Avaya OneCloud CCaaS
Avaya OneCloud CCaaS is a cloud contact center offering from Avaya, a company headquartered in Durham, North Carolina that specializes in unified communications and contact center solutions. Positioned in the communications and customer experience in...
Detailed Employee Ratings
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Employee Reviews (4)
Read authentic experiences from current and former employees at Avaya OneCloud CCaaS
Customer Support Specialist Review
What I liked
Great exposure to contact center products and lots of hands-on troubleshooting. Early training was solid and team members helped each other out.
Areas for improvement
Shift work could be tiring, workload spikes are uneven, and management turnover made things uncertain toward the end.
Senior Software Engineer Review
What I liked
Challenging projects and a supportive engineering lead. Good training budget and opportunities to work with modern contact center tech.
Areas for improvement
Decision-making can be slow and frequent reorganizations are distracting. Compensation feels a bit behind market for some roles.
Account Manager Review
What I liked
Flexible remote setup and a good commission structure. Colleagues are friendly and sales ops is responsive most of the time.
Areas for improvement
Frequent product roadmap changes affect pipeline predictability, and regional support can be inconsistent.
Product Manager Review
What I liked
Interesting product area and direct access to customers. Benefits and work-from-home flexibility are helpful.
Areas for improvement
Too many meetings, priorities shift quickly with little context, and there's a lack of clear career progression in product.
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