Birdeye is a San Francisco–headquartered software company specializing in customer experience and reputation management platforms for local businesses and enterprises. The company provides review monitoring, listings management, customer surveys, mes...
I’ve talked to a mix of current and former employees to get a balanced feel. Many say working at Birdeye feels fast-paced but rewarding. One customer-facing rep told me, “You learn a lot quickly — the product moves fast and you get to see impact.” A software engineer mentioned they appreciated the collaborative teams: “We pair on tough problems, and feedback actually happens.” Others noted occasional burnout during busy quarters, but most felt supported by peers.
These voices reflect the broader theme: people enjoy the mission and the product, and they often highlight the team over the company bureaucracy. If you are considering working at Birdeye, expect a dynamic environment where you will likely grow from hands-on work.
The company culture at Birdeye tends to be product- and customer-focused. Teams care about outcomes, and you will find many people who are passionate about solving real business problems. Collaboration is emphasized — cross-functional work between sales, product, and engineering is common.
There is also a healthy dose of competitiveness: teams push for results and celebrate wins. At the same time, there is an emphasis on improvement and learning, which makes the culture feel constructive rather than punitive. If you value a culture where ideas are debated and results matter, the company culture at Birdeye will likely appeal to you.
Work-life balance at Birdeye varies by role and team. Sales and customer success roles can have high activity during end-of-quarter pushes, while engineering teams may experience crunches before big releases. Many employees say they are able to take time off and that managers respect boundaries, but there are periods where you will need to put in extra hours.
If work-life balance at Birdeye is a priority for you, it helps to clarify expectations with your manager early and choose teams known for steady pacing. Flexible time-off policies exist, but personal discipline and team norms decide how easy it is to actually unplug.
There is limited public data on long-term job security at Birdeye. Employees report that performance-managed structures are in place, and that teams are regularly evaluated for alignment with business goals. During market downturns in the broader tech sector, there were industry-wide restructurings that affected many companies; Birdeye has made adjustments in the past to stay lean.
Overall, there is a reasonable level of job security for high performers who are aligned with strategic priorities. As with most growth-stage SaaS firms, roles tied directly to revenue and product delivery tend to be more secure.
Senior leadership tends to emphasize customer impact and measurable outcomes. Strategic priorities are fairly transparent, and company-wide communications are frequent enough to keep employees informed. Management style is a mix of directive goal-setting and hands-off execution.
Leaders generally articulate a clear product vision, but execution expectations are firm. If you prefer highly structured micromanagement or complete autonomy without deadlines, you may need to find the right middle ground within the company.
Managers at Birdeye get mixed but mostly positive feedback. Many employees appreciate managers who act as advocates, provide regular feedback, and clear roadblocks. Good managers invest in team development and help align individual goals with company objectives.
On the flip side, some managers are rated poorly for inconsistent communication or for pushing aggressive targets without adequate resourcing. The quality of the manager can significantly shape your day-to-day experience, so it is worth probing during interviews.
Learning and development resources are available and growing. Employees report access to internal training, online course stipends, and mentorship from senior staff. Teams encourage knowledge sharing through regular demos and brown-bag sessions.
If you are someone who likes structured career development plans, you will find some initiative here, though it may require self-direction to fully capitalize on available resources.
Opportunities for promotions exist, particularly for those who deliver consistent results and take on stretch assignments. Career paths are clearer in customer-facing roles and product teams, where performance metrics are visible.
Promotion timelines can be variable: some people advance quickly, while others find it takes longer due to team bandwidth and organizational priorities. Demonstrating impact and cross-functional influence usually helps.
Salary ranges vary by function and experience. For U.S.-based roles, typical ranges might approximate:
These figures depend on location, experience, and market conditions. Compensation tends to be competitive for the SaaS space, but exact numbers will vary by role.
Bonuses and incentive structures are common, particularly for sales and revenue-facing teams. Sales roles usually have commission plans with meaningful upside. Non-sales teams may have performance bonuses tied to company or team goals.
Equity or stock options are sometimes part of total compensation, which can be attractive for employees who plan to stay long term.
Health benefits generally include medical, dental, and vision plans, with options for different tiers. Many employees report that the company provides reasonable employer contributions and that the plan offerings are in line with industry norms. Additional perks may include wellness stipends and mental health support.
Engagement efforts include town halls, team offsites, hackathons, and regular social events. During remote periods, virtual events and small in-person meetups help maintain team bonds. Employees say these activities are good for morale and help build cross-team relationships.
Remote work support is solid but team-dependent. The company offers remote-friendly tools and occasional remote-first policies. Some teams prefer in-person collaboration and will expect regular office time, while others operate fully distributed. Expect clarity on remote expectations during the interview process.
Average working hours are roughly in line with typical SaaS companies: 40–50 hours per week on average, with occasional spikes during product launches or quarter ends. Workload varies by role, with sales and operations often running longer hours.
Attrition rates have fluctuated with market conditions. There have been periods where the company made organizational adjustments to align with changing priorities — not unusual for tech firms. Overall, attrition is moderate: some turnover in revenue-facing roles, while engineering and product teams tend to be more stable.
Overall, Birdeye is a solid choice for people who enjoy customer-focused SaaS work and want a fast-paced environment that rewards impact. There are clear opportunities for growth and learning, reasonable compensation, and a collaborative culture. You will thrive if you value doing hands-on work, can navigate periodic busy spells, and want to be part of a mission-driven team.
Read authentic experiences from current and former employees at Birdeye
Flexible hours and autonomy.
Compensation is okay but could be more competitive for senior designers.
Helpful teammates, good training resources.
Leadership changes made priorities unclear. Support team was burned out and staffing was inconsistent.
Great commissions, supportive manager.
Targets can be aggressive and travel is frequent.
Challenging projects, strong engineering culture and supportive peers.
Occasional long sprint cycles and uneven roadmap clarity.
