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Black Knight Employees Reviews, Feedback, Testimonials

Mortgage & Financial TechnologyJacksonville, FL, USA5,001-10,000 employees
3.7
6 reviews

About Black Knight

Based in Jacksonville, Florida, Black Knight builds software and data tools for the real estate and mortgage industries. They develop the backend systems that banks and lenders use to handle loan origination, servicing, and defaults. If a financial i...

Detailed Black Knight employee reviews & experience

Employee Testimonials

"People actually help each other here, and nobody cares about your title if you can solve the problem," says one senior engineer. Another reviewer pointed out the autonomy: "You get interesting technical challenges and a clear mission, then managers get out of your way." A mid-level product manager added, "I like the trust. You manage your own priorities. We have some long weeks, but the work actually matters." The consensus? It's a pragmatic place. If you want to build practical solutions without drowning in red tape, you'll probably like it here.

Company Culture

Black Knight's culture is highly practical. Teams care about shipping things that actually work for clients, not adhering to rigid processes. You'll frequently see engineers, product managers, and analysts putting their heads together to untangle a problem. It’s a great environment if you want autonomy and care about code quality—there's a real push right now for better test coverage and craftsmanship. That said, it’s still a large company. Depending on your department, you might hit pockets of corporate bureaucracy where approvals slow everything to a crawl.

Work-Life Balance

For the most part, you can log off at 5 PM. Most employees report predictable schedules and managers who actually respect weekends. You’ll put in longer hours around major product launches or the end of a quarter, but the company actively tries to prevent chronic burnout. If you're looking for a place that balances occasional intense sprints with generous PTO and the flexibility to actually use it, this setup works well.

Job Security

If you're in a core business function, your job is pretty safe. Black Knight serves a highly established market with deep recurring revenue, which buys a lot of stability. The catch? They are actively retiring legacy systems and modernizing their stack. This means occasional reorganizations to shuffle resources around. If your role is tied to product modernization or direct client delivery, you're in the safest spot.

Leadership and Management

The executive team is laser-focused on updating the product suite and keeping existing customers happy. Below them, management is highly metrics-driven. Expect regular town halls, transparent updates on company performance, and a heavy emphasis on data-backed decisions. The downside is that the pace of strategic changes can sometimes cause whiplash on the ground. But to their credit, leadership usually follows through on the priorities they announce.

Manager Reviews

Like anywhere, your manager makes or breaks your experience. The good ones here are excellent—they set clear expectations, run useful one-on-ones, advocate for their reports, and actually clear roadblocks. The weaker ones tend to go quiet during reorganizations and drag their feet on feedback. Generally, the managers who focus on transparency and active skill development are the ones retaining the best talent.

Learning & Development

The training budget isn't just for show. You get a solid mix of internal workshops, brown-bag sessions, and actual reimbursement for external courses. Engineers frequently run architecture reviews and mentorship programs, while the business side has its own dedicated learning paths. If you can tie a course or conference to a current business need, they will usually fund it and give you the time to attend.

Opportunities for Promotions

You can move up here, but you have to drive it yourself. Nobody is going to hand you a promotion just because you've been in your seat for two years. The people who climb fastest are the ones who volunteer for high-visibility, cross-department projects. There are formal promotion cycles with clear criteria, but the exact path can look completely different depending on which department you're in.

Salary Ranges

Compensation is competitive and adjusts based on your location and experience. While exact offers come down to negotiation, here is roughly what you can expect for base salaries:

  • Software Engineer: $90,000 to $160,000
  • Senior Software Engineer: $130,000 to $190,000
  • Product Manager: $95,000 to $170,000
  • Data Analyst / Data Engineer: $70,000 to $140,000
  • Sales / Account Management: $60,000 to $150,000

Bonuses & Incentives

Base pay is just part of the package. Most employees get an annual performance bonus, and managers frequently hand out spot awards for exceptional work. Sales roles obviously have commission structures with hard targets. If you're at a senior enough level, equity and long-term incentives kick in to tie your payout directly to the company's performance.

Health and Insurance Benefits

The benefits package is genuinely good. You get multiple tiers of medical, dental, and vision plans to choose from, plus employer contributions to your health savings account. They cover the standard disability and life insurance, but also throw in solid wellness programs and employee assistance resources. It’s built to cover a wide variety of family situations without much hassle.

Employee Engagement and Events

You won't be starved for social interaction, especially if you're on a product team where daily collaboration is the norm. They run regular hackathons, team offsites, and the usual town halls. There are also plenty of internal affinity groups and volunteer meetups. Even if you're fully remote, they put decent effort into virtual events and recognition programs so you don't feel isolated.

Remote Work Support

They figured out remote work a long time ago. The company covers the tools, collaboration software, and often a stipend to build out your home office. Hybrid schedules are the most common, but fully remote roles are absolutely an option depending on what you do. Managers are usually highly flexible as long as you're hitting your deadlines and communicating.

Average Working Hours

Expect a standard 40 to 45-hour week. That creeps up when project deadlines hit or the quarter closes. If your team supports live client systems, you might have to deal with on-call rotations or the occasional late-night patch. But overall, they want you to take your PTO and don't expect you to live at your desk.

Attrition Rate & Layoff History

People don't flee in droves, and turnover is pretty standard for the tech industry. You'll see spikes in departures after a major reorg or a shift in business strategy, but massive, out-of-the-blue layoffs aren't really their style. When they do restructure, they usually give decent notice and severance. Just keep an eye on the broader strategic shifts—if your product is being sunsetted, your team might be next.

Overall Company Rating

Black Knight is a solid choice if you want interesting technical work, decent benefits, and a stable environment. It attracts people who care about building good products and prefer a practical, low-drama culture. You can absolutely grow your career here if you're willing to raise your hand for the hard projects. Just do your homework during the interview process—your specific manager and team will dictate 90% of your day-to-day happiness.

Detailed Employee Ratings

3.5
Work-Life Balance
3.5
Compensation
3.3
Company Culture
3.8
Career Growth
4
Job Security

Filter Reviews

6 reviews found

Employee Reviews (6)

Read authentic experiences from current and former employees at Black Knight

3.0
VERIFIED ANONYMOUS

Customer Support Specialist Review

Customer SupportFull-timeOn-site
September 1, 2025

What I liked

Nice coworkers, decent benefits.

Areas for improvement

Very busy shifts, not much upward mobility right now.

5.0
VERIFIED ANONYMOUS

Senior Sales Director Review

SalesFull-timeFlexible
August 30, 2025

What I liked

Great commission plan and leadership that trusts the field. Strong brand in mortgage tech and steady pipeline.

Areas for improvement

Occasional internal process overhead, but manageable.

4.0
VERIFIED ANONYMOUS

Software Engineer Review

EngineeringFull-timeHybrid
June 15, 2025

What I liked

Supportive team, interesting product problems, lots of learning and mentorship.

Areas for improvement

Compensation could be better and decision-making can be slow at times.

3.0
VERIFIED ANONYMOUS

QA Analyst Review

Quality AssuranceFull-timeOn-site
April 20, 2025

What I liked

Hands-on testing work, solid processes for critical releases.

Areas for improvement

Long hours around release time, limited pay increases.

4.0
VERIFIED ANONYMOUS

Product Manager Review

ProductFull-timeRemote
February 10, 2025

What I liked

Clear product vision, good cross-functional collaboration.

Areas for improvement

Promotion path is unclear; sometimes product priorities shift too often.

3.0
VERIFIED ANONYMOUS

Data Engineer Review

DataFull-timeHybrid
January 12, 2025

What I liked

Challenging data problems, modern tooling, helpful teammates.

Areas for improvement

Promotion cycles are slow. Hiring freezes impacted morale.