Capita Employee Reviews, Feedback, Testimonials
About Capita
Capita is a London-headquartered professional services and outsourcing firm that delivers business process outsourcing, IT services, and consulting across both public and private sectors. The company’s services include citizen services, IT managed se...
Detailed Employee Ratings
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Employee Reviews (4)
Read authentic experiences from current and former employees at Capita
Business Analyst Review
What I liked
Good training budget, supportive line manager and teammates, flexible working and interesting public sector projects. Plenty of exposure to different clients which helped me learn quickly.
Areas for improvement
Can be quite bureaucratic and slow to change. Promotion cycles are slow and pay rises are modest compared to market.
Project Manager Review
What I liked
Strong exposure to government projects, good project management processes and plenty of training to upskill. Benefits and pension are competitive.
Areas for improvement
Lots of internal meetings and approvals — decision making can be slow. Resourcing sometimes stretched which makes delivery stressful.
Customer Service Advisor Review
What I liked
Friendly colleagues and straightforward day-to-day tasks. The induction was helpful.
Areas for improvement
Low pay for the workload, long shift patterns and little chance to move up. Management felt remote and communication about changes was poor.
HR Business Partner Review
What I liked
Good benefits, supportive approach to parental leave, and clear HR processes. I’ve had promotions and the company supports internal mobility.
Areas for improvement
Teams can be quite siloed and there is a bit of internal politics. Salary growth is slower than smaller companies.
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