Cherwell Software Employee Reviews, Feedback, Testimonials
About Cherwell Software
Cherwell Software makes IT service management (ITSM) software out of its headquarters in Colorado Springs. Their main product is a low-code SaaS platform used for IT operations, asset management, and customer service. In the ITSM market, Cherwell b...
Detailed Employee Ratings
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Employee Reviews (3)
Read authentic experiences from current and former employees at Cherwell Software
Customer Success Manager Review
What I liked
Great product-market fit and very customer-centric culture. Team is collaborative, managers are accessible, and fully remote setup worked well for my family.
Areas for improvement
Rapid growth meant shifting priorities and occasional mismatch between sales and CS expectations. Some processes need tightening.
Senior Software Engineer Review
What I liked
Supportive engineering leads, modern tech stack (Java, Kubernetes), flexible hours and good mentorship. Plenty of opportunities to own features and grow technically.
Areas for improvement
Compensation is a bit below market for senior roles and some internal processes can get bureaucratic as the company scales.
Account Executive Review
What I liked
Energetic sales environment with clear targets and decent onboarding for new hires. Product demos and marketing support are strong.
Areas for improvement
Long hours during quarter end, high pressure to hit quota, and limited internal mobility in the EMEA office. Benefits could be better compared to competitors.
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