Country Holidays Inn & Suites operates in the hospitality industry as a full-service hotel that caters to both business and leisure travelers with comfortable rooms, event facilities and on-site dining. The property emphasizes guest-centric service, ...
"I enjoy the people I work with — they feel like family," says one front-desk associate. Another longtime housekeeper shares, "You learn quickly; if you show up ready, they will notice." Some seasonal staff note that schedules change fast during busy periods and that training can be on-the-job. Overall, voices from inside suggest a warm, hands-on environment where you will get practical experience and fast feedback. If you are looking for a friendly place to start or grow in hospitality, working at Country Holidays Inn & Suites comes up often in conversations.
The company culture at Country Holidays Inn & Suites leans toward practical hospitality with a hometown feel. Staff describe a service-first attitude, an emphasis on guest relations, and respect for long-term employees. There is an obvious focus on maintaining a welcoming atmosphere for guests, and that carries over into how teams interact. While some departments are fast-paced and transactional, many employees say the workplace is supportive and community-oriented.
Work-life balance at Country Holidays Inn & Suites depends heavily on role and season. You will find more predictable hours in corporate or administrative positions, while front-line roles such as housekeeping, front desk, and maintenance often require weekend, evening, or holiday shifts. Many staff report that managers try to be flexible with shift swaps and time-off requests, but during peak travel periods you will likely give up some evenings and weekends.
Job security appears steady for core, reliable performers. The hospitality sector is naturally tied to travel trends, so there is some fluctuation, but long-tenured employees report stable employment and opportunities to transfer internally. Seasonal variations exist, yet there is no widespread history of sudden mass layoffs reported by employees. Overall, you will generally find stable roles if you maintain good performance and adaptability.
Leadership tends to be locally focused, with many general managers and department heads promoted from within. Senior leadership communicates operational goals clearly, and managers are usually visible on the floor. Expectations are practical: meeting guest satisfaction metrics and ensuring smooth daily operations. Policies are straightforward and centered on service quality rather than corporate innovation.
Manager reviews are mixed but lean positive. Many employees praise managers for being approachable, hands-on, and willing to mentor. Some criticism appears around consistency: a few staff feel that enforcement of rules can vary by manager, and training follow-through may be uneven across properties. In general, most employees find their direct managers responsive and invested in team performance.
Training is mainly on-the-job with structured orientation for new hires. Cross-training across departments is common and encouraged, which helps employees broaden skills quickly. Formal training programs and online courses are more limited compared to larger hotel chains, but mentorship and practical experience are strong. If you are motivated to learn by doing, you will find ample opportunities to grow your day-to-day capabilities.
Promotion opportunities are available and often based on tenure and demonstrated reliability. Many supervisors and managers were once front-line staff. Internal job postings are common, and the company tends to favor internal candidates. Advancement will require initiative, consistent performance, and sometimes additional certifications, but pathways exist for those who want them.
Salaries vary by location and role. Typical approximate ranges reported by employees are:
Bonuses and incentives are modest and mostly performance-related. Some properties offer monthly or quarterly incentives tied to guest satisfaction scores, occupancy targets, or upsell performance. Seasonal bonuses appear occasionally, and employee recognition programs (gift cards, free stays) are common. There are incentives, but they will not typically replace base pay.
Health benefits are offered to eligible full-time employees and usually include medical and dental options, with cost-sharing. Part-time and seasonal staff receive fewer benefits. Paid time off and retirement plans are available in some locations, though specifics will vary. Benefits are comparable to typical mid-sized hospitality employers and worth reviewing during recruitment.
Employee engagement is focused on team-building and guest service recognition. Many properties host quarterly staff events, holiday parties, and employee appreciation days. Peer recognition programs and monthly shout-outs are common ways to keep morale up. Engagement tends to be stronger at properties with long-tenured teams.
Remote work support is limited because most roles are on-site by nature. Corporate or administrative roles may offer occasional remote flexibility, but operational staff are expected to be present. If you seek remote-first options, this company will not be a primary match; however, some hybrid arrangements for corporate functions are possible.
Average working hours vary by role. Full-time front-line employees commonly work 36–50 hours per week with shift patterns that include early mornings, nights, or weekends. Supervisory and administrative roles usually follow a 40-hour workweek. Overtime or extra shifts are common during peak seasons.
Turnover is moderate to high relative to non-hospitality sectors, which is typical for the industry. Seasonal attrition spikes during slower months and increases in peak hiring cycles. There is no widespread record of sudden layoffs at corporate level; most workforce adjustments are seasonal or property-specific. Retention improves for employees who are cross-trained and who build guest loyalty.
Overall, Country Holidays Inn & Suites is a solid workplace for those who enjoy hands-on hospitality work and community-focused service. The company culture at Country Holidays Inn & Suites supports teamwork and offers clear paths for internal growth. Work-life balance at Country Holidays Inn & Suites will depend on your role and seasonality. Compensation and benefits are competitive for the market, though not industry-leading. If you value steady, people-centered hospitality work with opportunities to move up, this is a company worth considering.
Read authentic experiences from current and former employees at Country Holidays Inn & Suites
Good training programs and a commission structure that rewards performance. Hybrid work for paperwork and client calls was helpful. Management is approachable and focused on guest satisfaction.
Sometimes understaffed on property events, which puts pressure on sales to help operations. A bit of red tape with corporate reporting.
Supportive manager, great team culture, and clear guest service standards. I’ve learned a lot about reservations and upselling. Regular staff meetings help everyone stay aligned.
Wages could be higher for the market and weekends/holidays can be long and busy. Limited overtime pay structure.
