Delivery Hero Employees Reviews, Feedback, Testimonials

Employee Testimonials

“I joined as a junior operations coordinator and stayed for three years — you learn fast and you’ll meet people from everywhere.” That sums up a lot of what current and former employees say. Frontline staff and riders praise the fast-paced, impact-driven environment and the clarity of day-to-day tasks. Office-based employees frequently mention collaborative teams and exposure to cross-functional projects, though they note that experiences vary a lot by country and business unit.

Common themes: good peer support, lots of autonomy in smaller teams, and a tendency to move quickly from idea to execution. Some reviewers say you will grow rapidly if you are proactive; others warn that the pace can feel chaotic during busy periods.

Company Culture

The company culture at Delivery Hero is energetic and metric-driven. People who thrive here like visible impact and fast decision-making. There is a strong startup feel despite being a large organization: experimentation is encouraged, and failure is treated as a learning opportunity in many teams. Diversity and international collaboration are frequently highlighted — you will work with colleagues across regions and time zones.

At the same time, some employees say the culture can be uneven: certain offices or teams are more inclusive and structured, while others lean heavily on short-term targets. Overall, the company culture at Delivery Hero suits those who appreciate speed, adaptability, and international exposure.

Work-Life Balance

Work-life balance at Delivery Hero depends heavily on role and team. In many corporate roles you can expect reasonable hours and flexible arrangements; in product and engineering teams, sprint deadlines sometimes mean late nights. Riders and on-the-ground staff naturally have highly variable shifts.

If you are curious about work-life balance at Delivery Hero, know that managers often support flexible schedules where feasible, and hybrid work models are common. That said, during launches or busy seasons you will likely put in extra hours.

Job Security

Job security is mixed. The company will invest in high-priority markets and products, and roles tied to strategic initiatives tend to be relatively stable. There have been periodic reorganizations and role consolidations as the business evolves and focuses resources. Employees in mature, revenue-generating functions will find more stability than those in exploratory projects.

Leadership and Management

Senior leadership emphasizes growth, market expansion, and operational excellence. There is a clear focus on metrics and outcomes at the executive level. Management quality at middle levels varies: some managers are strategic mentors who provide career guidance, while others are more execution-focused and less hands-on with development. Communication from leadership is generally transparent when major changes happen.

Manager Reviews

Managers are often described as accessible and pragmatic. High-performing managers tend to empower their teams, set clear goals, and provide frequent feedback. Less effective managers may be too focused on short-term KPIs and provide limited coaching. Performance reviews and one-on-ones are common, though the quality of those sessions depends on the individual manager.

Learning & Development

There are many formal and informal learning opportunities. The company runs internal training, workshops, and knowledge-sharing sessions across regions. Employees can access online courses and attend conferences depending on budget and role. Mentorship programs exist in some locations, and lateral moves within the company are encouraged as a development path.

Opportunities for Promotions

Opportunities for promotions are available, but progression is often merit-based and competitive. High performers who deliver measurable impact and seek cross-functional exposure will have faster promotion prospects. Career paths are clearer in larger teams and in core functions like engineering, product, and operations.

Salary Ranges

Salaries vary widely by country and function. As a rough guide:

• Delivery riders and frontline: entry-level local market wages.
• Customer support and operations: approximately local mid-market rates.
• Software engineers: ranges can be from mid to high market depending on seniority and location (for example, mid-level engineers often earn competitive tech-market salaries in major hubs).
• Product managers and senior technical roles: above-average salaries reflective of tech industry norms.

Compensation is region-specific; it is important to check local benchmarks when evaluating offers.

Bonuses & Incentives

Bonuses and incentives are common. There are performance-based bonuses, spot awards, and sometimes market or product-specific incentives. Stock options or equity grants are part of compensation for certain roles and seniority levels, especially in tech and leadership positions. Incentive structures will vary by country and employment contract.

Health and Insurance Benefits

Health and insurance benefits vary by country. In many European markets, employees receive comprehensive health coverage, private supplemental insurance, and wellness programs. Mental health support and employee assistance programs are available in several locations. Benefits for frontline workers depend heavily on local labor laws and market practices.

Employee Engagement and Events

The company organizes town halls, local socials, team offsites, and hackathons. Regular all-hands sessions aim to keep employees informed and engaged. Engagement activities are meaningful in most offices and tend to boost morale, though participation levels differ by location.

Remote Work Support

Remote work support is well established for many corporate roles. The company offers hybrid arrangements, collaboration tools, and some equipment allowances. Remote onboarding and distributed team practices are improving, though fully remote roles may be limited depending on the team’s needs.

Average Working Hours

Typical office roles average 40 hours per week, with peak periods pushing that higher. Engineers and product teams may average 45–50 hours during sprints or launches. Frontline roles depend on shift patterns and local scheduling.

Attrition Rate & Layoff History

Attrition is moderate, reflecting rapid hiring and occasional reorganizations. There have been rounds of restructuring in some regions as the company refocuses priorities. That said, the company also invests in retention through career programs and benefits in key markets.

Overall Company Rating

Overall, this company offers strong opportunities for people who enjoy fast-paced, impact-driven work with international exposure. It will suit self-starters who like rapid iteration and measurable outcomes. While consistency across teams can vary and certain periods may be intense, employees will find meaningful career growth, competitive pay in core tech roles, and solid benefits in many markets. On balance, this is a good choice for ambitious professionals who value speed, learning, and cross-border collaboration.