Epicor Employees Reviews, Feedback, Testimonials

Employee Testimonials

“I started as an implementation consultant and stayed for five years — the product is strong and you learn a lot. You’ll work with customers across manufacturing and distribution, which keeps things interesting.”
“Leadership listens, but things move slowly sometimes. The tools are good, and teams are friendly. You will get chances to lead projects.”
“Sales is high-energy. Commission potential is real, but quota pressure is constant. Work can be rewarding if you like targets.”

These voices reflect a mix of experiences common to people working at Epicor. If you are considering working at Epicor, you will likely hear both praise for the product and constructive notes about pace and organizational change.

Company Culture

The company culture at Epicor blends product-focused engineering with customer-first service. Teams tend to be pragmatic — they like solving real operational problems for manufacturers and distributors. Collaboration is often cross-functional, and you will see a mix of seasoned ERP experts and newer hires bringing fresh ideas.

There is an emphasis on delivering value to customers and improving products through feedback loops. Company culture at Epicor is generally described as professional but approachable; you can expect knowledgeable colleagues who are willing to help, though the culture varies by office and team.

Work-Life Balance

Work-life balance at Epicor depends largely on role and team. You may experience more predictable hours in product development and support roles, while implementation, consulting, and sales may demand after-hours work during go-lives or quarter ends. Employees say that managers are generally understanding when you need flexibility, and remote/hybrid options help manage personal commitments.

If you value stable hours, research the specific team you are joining because work-life balance at Epicor can differ significantly between departments.

Job Security

Job security at the company is influenced by market demand for ERP solutions and strategic business decisions. The core product lines remain important to customers, which supports ongoing demand for services and development. However, businesses in the software sector sometimes reorganize to respond to market conditions. You should consider role criticality, business unit performance, and geographic factors when assessing security.

Leadership and Management

Leadership at Epicor is focused on product strategy, customer retention, and growth. Managers are expected to align teams with long-term product roadmaps and immediate customer needs. There is a formal management structure with defined goals and KPIs.

Communication from senior leaders is periodic and tends to focus on business priorities and product direction. Decision-making may move at a deliberate pace due to the complexity of enterprise software, and managers are evaluated on delivering customer outcomes and revenue targets.

Manager Reviews

Managers at Epicor are often experienced in ERP or enterprise software and understand the technical and business sides of projects. They tend to support career development and provide feedback, though the quality of management can vary by team and region. Some managers are hands-on and involved in day-to-day problem solving; others delegate more and focus on strategy. Prospective employees should ask about management style in interviews and seek references from current team members.

Learning & Development

Learning and development resources are available, including product training, domain certifications, and on-the-job mentoring. New hires typically go through structured onboarding and product education paths. There are opportunities to learn about manufacturing processes, supply chain, and ERP implementations. Access to formal training can vary by role and region, but motivated employees will find ways to grow skill sets through project work and internal knowledge sharing.

Opportunities for Promotions

Promotions are available, particularly for those who demonstrate technical mastery, strong customer outcomes, or consistent sales performance. Growth paths may include technical ladders in product and engineering, leadership tracks in consulting, or advancement in sales. Progression may require patience, as promotions depend on business needs and budget cycles.

Salary Ranges

Salaries at the company vary by role, location, and experience. Approximate U.S. ranges:

• Software Engineer: $80,000–$140,000
• Senior Engineer/Architect: $120,000–$170,000
• Product Manager: $100,000–$160,000
• Implementation Consultant: $70,000–$130,000
• Sales Representative: $60,000–$120,000 base (plus commission)

These ranges are approximate and will vary by geography, seniority, and market conditions.

Bonuses & Incentives

Bonuses and incentives are role-dependent. Sales roles typically have commission structures and performance-based incentives. Many roles include annual performance bonuses tied to company or business unit goals. There may be spot bonuses or recognition awards for exceptional contributions. The bonus mix is designed to reward revenue generation and delivery of customer outcomes.

Health and Insurance Benefits

Health and insurance benefits are generally in line with industry standards. Typical offerings include medical, dental, and vision plans; life insurance; and disability coverage. Retirement savings plans with company match are commonly offered in locations such as the United States. Benefits may include paid time off, parental leave, and employee assistance programs. Specific offerings will depend on location and local policies.

Employee Engagement and Events

Employee engagement includes team meetups, product demos, hack days, and regional events. Company-wide town halls and Q&A sessions with leadership are used to share updates. Social activities and employee resource groups may exist to build connections. Engagement tends to be stronger in customer-facing and development hubs where local communities form around shared work.

Remote Work Support

Remote work support is solid, with many teams operating in hybrid or fully remote modes depending on role. The company provides collaboration tools, VPN access, and remote onboarding resources. For roles that require onsite customer interactions, travel expectations will be clear upfront. Overall, working at Epicor can accommodate flexible arrangements, especially for knowledge and product-based roles.

Average Working Hours

Average working hours vary. Typical office and engineering roles tend to follow a standard 40-hour week with occasional overtime near releases or deployments. Customer-facing and implementation roles may have irregular hours based on customer time zones and project deadlines. Sales roles can see variable hours tied to client meetings and sales cycles.

Attrition Rate & Layoff History

Attrition varies by region and team. The company has experienced periodic reorganizations, which is common in the software industry, but the core business remains stable with ongoing customer demand. Prospective candidates should ask about recent turnover and team stability during interviews to get up-to-date information.

Overall Company Rating

Overall, the company is a solid choice for professionals who want to work in enterprise software with a focus on manufacturing and distribution. The product portfolio, customer base, and learning opportunities are strong points. You will find supportive teams, chances to grow, and competitive compensation in many roles. If you value a steady product focus and customer impact, working at Epicor can be rewarding; if you prefer a startup pace or constant rapid change, this environment may feel more measured.