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Firstsource Solutions Employee Reviews, Feedback, Testimonials

Business Process Management / IT ServicesMumbai, India10,001-50,000 employees
3.6
5 reviews

About Firstsource Solutions

Firstsource Solutions is a global business process management and customer engagement provider headquartered in Mumbai, India. The company delivers customer management, collections, data analytics, and healthcare BPO services to clients across bankin...

Detailed Employee Ratings

3.4
Work-Life Balance
3
Compensation
3.2
Company Culture
3.8
Career Growth
3.6
Job Security

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5 reviews found

Employee Reviews (5)

Read authentic experiences from current and former employees at Firstsource Solutions

5.0
Verified Anonymous

HR Manager Review

Human ResourcesFull-timeHybrid
Aug 20, 2025

What I liked

Great work-life balance and supportive leadership. Plenty of growth opportunities.

Areas for improvement

Slow decision-making sometimes.

4.0
Verified Anonymous

Customer Service Executive Review

Customer ServiceFull-timeOn-site
Jul 10, 2025

What I liked

Supportive team, steady work.

Areas for improvement

Salary growth is slow.

4.0
Verified Anonymous

Senior Software Engineer Review

IT / EngineeringFull-timeHybrid
Jun 2, 2025

What I liked

Challenging projects and modern stack. I learned a lot quickly and there are mentorship opportunities.

Areas for improvement

Process-heavy approvals can slow delivery.

3.0
Verified Anonymous

Collections Executive Review

CollectionsFull-timeOn-site
Mar 15, 2025

What I liked

Good training for new joiners.

Areas for improvement

Targets are aggressive and hours can be long. Management focuses a lot on numbers rather than well-being.

2.0
Verified Anonymous

Operations Team Lead Review

OperationsFull-timeFlexible
Jan 8, 2025

What I liked

Decent colleagues.

Areas for improvement

Micromanagement and inconsistent targets. Low pay for the workload and unclear career path.

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