Five9 Employees Reviews, Feedback, Testimonials

Employee Testimonials

“I joined as a support rep and felt welcomed from day one,” says a current employee. “People are helpful, and training is thorough.” Another voice from engineering notes, “The product is interesting and the teams are passionate. You will learn fast here.” There are mixed experiences too — some former employees mention periods of rapid change where communication lagged. Overall, testimonials paint a picture of engaged teams, solid onboarding for many roles, and occasional frustrations around process changes. If you ask around, many say they stay because of the people and meaningful day-to-day work.

Company Culture

The company culture at Five9 leans toward collaborative and performance-driven. Teams often celebrate wins, and there is a healthy focus on customer outcomes. You will find a mix of startup energy in product groups and more structured processes in operations. Diversity of thought is encouraged, though some departments are more inclusive than others in practice. Overall, culture favors agility, continuous improvement, and cross-functional cooperation.

Work-Life Balance

Work-life balance at Five9 is generally reasonable, but it varies by role. Customer-facing and product launch periods can be hectic and demand longer hours, while other teams maintain predictable schedules. Managers often allow flexible hours and time off when needed, and employees report being able to step away for personal matters without major pushback. If you value predictable evenings and weekends, ask about the specific team’s cadence during interviews.

Job Security

Job security is moderate. The company operates in a competitive software market and is sensitive to market cycles and business performance. There have been strategic restructures in the past, and while most are handled professionally, they can affect headcount in certain areas. Employees who consistently deliver results and align with business priorities will have stronger job stability.

Leadership and Management

Leadership places emphasis on product innovation and customer success. Executives are visible and often communicate strategy, but the clarity and frequency of updates can vary by quarter. Management focuses on measurable goals and operational efficiency. Leaders tend to be data-driven and expect teams to be accountable. There is a clear chain of responsibility, and leaders generally support resources needed to deliver on commitments.

Manager Reviews

Managers are a mixed group. Many are praised for being accessible, coaching-oriented, and responsive to team needs. A common compliment is that managers advocate for their teams. On the flip side, some employees report that managerial styles vary widely — some managers are very hands-on, others expect high autonomy and can seem distant. If manager fit matters to you, dig into reporting lines during the hiring process.

Learning & Development

There is a steady investment in learning and development. Formal onboarding, role-specific training, and access to online learning platforms are common. Mentorship and shadowing opportunities exist, particularly within product and engineering. The company encourages certifications relevant to the role and will reimburse certain courses. Growth is supported, though the pace depends on team bandwidth and budget cycles.

Opportunities for Promotions

Opportunities for promotions are present but competitive. Promotion tracks are clearer in engineering and sales where metrics and targets are defined. In other functions, advancement may require proactive conversations and visible contributions. Employees who seek stretch projects, lead cross-functional initiatives, and consistently meet goals tend to move up faster.

Salary Ranges

Compensation is market-competitive for the tech and SaaS sector. Base salaries vary widely by role and geography; technical and sales roles generally command higher pay than support or operations. Salary reviews typically align with performance cycles, and the company benchmarks pay against peers. Candidates should research role-specific ranges for their location and negotiate based on demonstrated impact.

Bonuses & Incentives

Bonuses and incentives are tied to both individual and company performance. Sales teams have clear commission plans, while other employees may receive performance bonuses or equity-based incentives. Bonus outcomes can fluctuate with company performance, and eligibility rules are defined in policy. High performers often see meaningful upside through these programs.

Health and Insurance Benefits

Health and insurance benefits are solid and comprehensive. Medical, dental, and vision plans are offered, along with basic life and disability coverage. Plans vary by region, and the company contributes to premiums. There are wellness programs and access to mental health resources. Overall benefits are in line with industry standards and support employee well-being.

Employee Engagement and Events

Engagement efforts include regular town halls, team offsites, and informal social events. There are celebrations for major launches and recognition programs for standout work. Engagement can feel stronger in smaller teams where relationships are personal. Virtual events and interest-based groups keep remote employees connected too. Participation is voluntary, and many people appreciate the chance to bond beyond day-to-day tasks.

Remote Work Support

Working at Five9 supports remote and hybrid arrangements for many roles. Technology and collaboration tools are robust, and IT support is responsive. Remote employees are integrated into meetings and project planning, though in-person days may be expected for certain teams. Overall, remote work is treated as a normal part of the workplace, with clear policies to manage expectations.

Average Working Hours

Typical working hours are standard business hours, around 40 hours per week for most roles. Peak periods, such as product launches or quarter-ends, can push hours higher temporarily. Flexible scheduling is common, and managers tend to respect reasonable boundaries when it comes to PTO.

Attrition Rate & Layoff History

Attrition is moderate; some turnover is natural for a fast-moving software company. There have been periodic layoffs tied to strategic realignments or market forces. When reductions occurred, communication and severance practices were handled in line with common industry norms. Prospective candidates should weigh their appetite for change against the company’s trajectory.

Overall Company Rating

Overall, the company is a solid place to grow if you value learning, customer-focused work, and collaborative teams. Compensation and benefits are competitive, and leaders are committed to product and market success. You will find strong opportunities in technical and client-facing roles, though variability in manager style and occasional restructuring are factors to consider. For job seekers focused on meaningful work with supportive peers, this company often rates highly.