Five9 Employee Reviews, Feedback, Testimonials
About Five9
Five9 is a cloud software company specializing in contact center solutions and customer experience platforms, headquartered in San Ramon, California. The company delivers cloud-based contact center software, omnichannel routing, AI-driven automation ...
Detailed Employee Ratings
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Employee Reviews (2)
Read authentic experiences from current and former employees at Five9
Customer Success Manager Review
What I liked
Product is solid and customers generally love Five9's cloud contact center features. Remote-first approach worked well for my region and the team was helpful.
Areas for improvement
Frequent reorganizations and unclear communication from middle management. Sales/CS targets are aggressive and promotion/raise cycles felt limited.
Senior Software Engineer Review
What I liked
Strong engineering culture and modern cloud stack. Managers are supportive and there's focus on AI/contact center innovation. Hybrid schedule helps with work-life balance.
Areas for improvement
Compensation lags behind big tech, promotions can be slow, and there are occasional crunch periods before major releases.
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