Freshdesk Employee Reviews, Feedback, Testimonials
About Freshdesk
Freshdesk is a cloud-based customer support and helpdesk platform from Freshworks, offering ticketing, multi-channel support, automation, knowledge base and self-service tools. The product is built to help support teams manage email, chat, phone and ...
Detailed Employee Ratings
Ratings and highlights for Freshdesk are currently compiled with AI assistance from publicly available sources to give you an early picture. Worked here? Write the first verified review.
Are you from Freshdesk? Claim this profile.
Filter Reviews
Employee Reviews (3)
Read authentic experiences from current and former employees at Freshdesk
Senior Support Engineer Review
What I liked
Supportive manager, lots of opportunities to learn the Freshdesk product deeply, great mentorship and peer reviews. Flexible hours and the team genuinely cares about customer outcomes.
Areas for improvement
Occasional ticket surges during seasonal pushes can be stressful and some legacy processes need streamlining.
Product Manager Review
What I liked
Product-first culture — customers are always in focus. Good cross-functional collaboration with engineering and design, autonomy to run experiments, and solid resources for user research.
Areas for improvement
Promotion and compensation cycles can be slower than expected. Sometimes scope creep around launch timelines.
Account Executive Review
What I liked
Strong brand and product make it easier to open doors. Good sales enablement content and training during onboarding helped ramp quickly.
Areas for improvement
Targets can be aggressive and commission structure sometimes changes year to year. Travel and long hours during peak quarters were tiring.
Interview Questions
No interview questions shared yet for Freshdesk. Be the first!
Questions & Answers
No questions yet for Freshdesk. Be the first to ask!
Open Roles
See open roles at Freshdesk