Freshservice Employees Reviews, Feedback, Testimonials

Employee Testimonials

People who have worked here often talk about the supportive teams and the chance to own meaningful projects. You will hear engineers saying they appreciated the code review culture and product folks saying they could influence roadmap decisions. Some customer-facing employees mention you’ll get to work with large, recognizable clients early on, which is exciting and challenging. A few recent hires say onboarding is quick and practical — you’ll be up to speed in a matter of weeks. On the flip side, some longer-tenured staff note occasional process changes that feel top-down, so experiences can depend on the team and manager.

Company Culture

The company culture at Freshservice tends to emphasize collaboration, customer focus, and continuous improvement. Teams often celebrate wins and share learnings openly, and there is a general bias toward getting things done rather than over-planning. If you search for company culture at Freshservice, you will find recurring themes of transparency and data-driven decision-making. People who thrive here enjoy fast-paced environments, care about product quality, and like working across functions.

Work-Life Balance

Work-life balance at Freshservice is generally positive, with many teams operating on a hybrid schedule and managers encouraging reasonable boundaries. That said, during product launches or client escalations you’ll occasionally put in longer hours. Overall, employees say that workloads are manageable most of the time and that the company respects time off. Leaders appear to make an effort to prevent burnout by promoting flexible schedules and occasional no-meeting days.

Job Security

Job security is fairly stable. The company has demonstrated steady revenue growth and product demand, which supports ongoing hiring and investment. There are occasional reorganizations as priorities shift, but these are not frequent or broad-based. You will find that roles tied to core product development and customer success tend to feel the most secure. Contract and very junior roles may be more vulnerable during strategic shifts.

Leadership and Management

Leadership is visible and communicative. Senior leaders hold regular town halls, share company KPIs, and explain strategic moves. There is a clear focus on product-market fit and profitable growth. You will notice that executive decisions are often aligned with customer needs and long-term sustainability. At the same time, some middle-management layers can be inconsistent in execution, which creates variability in day-to-day experience.

Manager Reviews

Managers are generally rated well for being approachable and supportive. Good managers invest in career conversations and provide constructive feedback. There are reports of a few managers who are more tactical and less focused on coaching, so manager quality can depend heavily on the team. If you are interviewing, try to meet your direct manager and ask about their approach to mentoring and performance reviews.

Learning & Development

Learning and development are strongly encouraged. The company offers online course reimbursements, internal training sessions, and cross-functional learning opportunities. Engineers can attend conferences or pursue certifications; customer-facing teams receive product and soft-skills workshops. There are regular brown-bag sessions and mentorship programs that make it easier to grow without leaving the company.

Opportunities for Promotions

Promotion tracks exist and are communicated, but progression speed varies by function. High performers who take initiative and deliver measurable impact will find opportunities to move up. You will need to document accomplishments and have regular discussions with your manager to keep promotion conversations on track. In some areas, career ladders are more formalized than in others.

Salary Ranges

Salaries depend strongly on role, level, and location. As a guideline:

• Software Engineer: US $85,000–$170,000; India ₹8–35 LPA.
• Product Manager: US $95,000–$180,000; India ₹12–40 LPA.
• Customer Success / Support: US $50,000–$100,000; India ₹4–18 LPA. These are approximate ranges reflecting different markets and experience levels. You will find compensation competitive with market averages for similar-sized SaaS companies.

Bonuses & Incentives

Bonuses are typically performance-based and can include annual variable pay tied to company and individual performance. Spot bonuses and recognition awards are used to reward exceptional contributions. In some regions, equity or RSUs are part of the package for mid-to-senior roles. Expect a variable bonus range of roughly 5–15% of base pay for many roles, with high performers able to earn more through special incentives.

Health and Insurance Benefits

Health and insurance offerings are comprehensive and vary by location. Standard benefits usually include medical coverage, dental, vision (in some markets), and life insurance. Mental health resources and employee assistance programs are available. Parental leave policies are competitive and often include paid leave and phased return options. You will generally find benefits comparable to other mid-size tech firms.

Employee Engagement and Events

Engagement is active: regular town halls, team offsites, hackathons, and virtual social events keep morale up. There are recognition programs, peer-nominated awards, and community impact initiatives. These activities are designed to build connection across remote and office teams and they help maintain a cohesive culture even with distributed teams.

Remote Work Support

Remote work support is good. The company supports hybrid and remote arrangements, provides equipment stipends in many regions, and has clear remote-work policies. Collaboration tools and documentation practices make remote contribution straightforward. You will still find some roles that require in-office presence for customer-facing activities, but overall flexibility is a plus.

Average Working Hours

Average working hours hover around 40–45 hours per week. During critical launches or busy client periods, hours may spike. Managers generally respect boundaries and encourage using vacation time. You will notice variation across teams depending on deadlines and customer commitments.

Attrition Rate & Layoff History

Attrition is moderate, typical of growing SaaS companies. The company has not had frequent mass layoffs historically; however, occasional restructuring has occurred as product focus shifts. Overall, attrition tends to be higher in highly competitive markets where talent mobility is strong.

Overall Company Rating

Overall, the company scores well as a place to work. It offers solid compensation, good benefits, meaningful product work, and a collaborative environment. Leadership is transparent and supportive, and growth opportunities are real for those who take initiative. On a scale of 1 to 5, many current and former employees would rate their experience around 4 out of 5. If you are considering working here, you will likely find it rewarding, especially if you value learning, customer impact, and a balanced workplace.