Freshservice Employee Reviews, Feedback, Testimonials
About Freshservice
Freshservice is an IT service management (ITSM) platform developed by Freshworks that offers incident management, change management, asset management, service catalog and automation for IT and enterprise teams. The SaaS product is designed to simplif...
Detailed Employee Ratings
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Employee Reviews (3)
Read authentic experiences from current and former employees at Freshservice
Senior Software Engineer Review
What I liked
Supportive managers, modern tech stack, clear engineering principles. Flexible hybrid model and good work-life balance. Plenty of opportunities to lead projects and mentor juniors.
Areas for improvement
Occasional sprint crunches before big launches and some internal processes can be a bit slow to change.
Product Manager Review
What I liked
Customer-first mindset, collaborative cross-functional teams, autonomy in planning roadmaps. Compensation and benefits are competitive for the market.
Areas for improvement
Career progression steps could be clearer and some communication gaps exist between globally distributed teams.
IT Support Analyst Review
What I liked
Hands-on troubleshooting, friendly colleagues, clear escalation paths and a stable environment. Good exposure to enterprise tools and customer interactions.
Areas for improvement
Shift patterns could be more flexible, and salary growth felt a bit slow compared to market. Some processes were a little bureaucratic.
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