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Front Employees Reviews, Feedback, Testimonials

Collaborative inbox and customer communication platformSan Francisco, United States101-250 employees
4
2 reviews

About Front

Front is a customer communication platform headquartered in San Francisco that centralizes team inboxes, email, chat and social messages to help collaboration across sales, support and operations teams. The company’s core offering is a shared inbox with workflow automation, analytics and integrations that enable teams to manage external communication in a coordinated way. Front emphasizes design-led product development and a collaborative workplace where cross-functional teams iterate quickly on customer feedback. Employees often describe a culture focused on transparency, ownership and empathetic customer support, with opportunities for professional growth through hands-on product work and interaction with diverse customers. Front is known for blending email and messaging workflows in a way that supports team collaboration and reduces redundant work, earning a reputation among customer-facing teams for improving response times and internal alignment. For job seekers interested in product engineering, customer success or operations in a modern SaaS company, Front offers the chance to work on communication workflows that directly impact how teams engage with customers.

Detailed Front employee reviews & experience

Employee Testimonials

You will hear a mix of voices from people who have worked there. Some say they love the product and the team — that it feels like solving real problems with smart, committed people. Others note that fast changes in priorities can be frustrating, and there have been periods where resources felt stretched. Overall, many employees highlight collaborative teammates, autonomy in roles, and a genuine sense that work matters. If you are looking for a place where feedback is heard and prototypes ship quickly, these testimonials often point in a positive direction. These firsthand snippets often mention company culture at Front and why working at Front can feel rewarding day-to-day.

Company Culture

The company culture is modern, mission-driven, and product-focused. People tend to be customer-centric and data-informed while still valuing candid conversation. There is a bias toward shipping and iterating; ideas are tested quickly and the cycle moves fast. Despite the emphasis on speed, employees say there is room for healthy debate and that teams are willing to admit mistakes and course-correct. For candidates researching “company culture at Front,” expect a startup-meets-scale atmosphere: ambitious goals, accountability, and a supportive peer network.

Work-Life Balance

Work-life balance at Front varies by team and time of year. You will find many folks maintaining a reasonable day-to-day balance, especially in customer-facing and support rotations that value predictable schedules. During product launches or critical incidents, hours can stretch and late nights are not unheard of. Employees generally say leadership tries to respect personal time, but culture pressures around deadlines sometimes make it hard to fully disconnect.

Job Security

Job security is moderate. While the company works to align resources with strategy and is careful with hiring, the tech industry’s cyclical nature affects stability. There have been occasional rounds of restructuring in the broader market that influenced headcount decisions. Employees should expect that priorities may shift with market conditions and that the company will make adjustments accordingly. Overall, job security is tied closely to business performance and individual contribution.

Leadership and Management

Leadership is visible and communicative. Senior leaders present the company vision and frequently update employees on business health, product direction, and major milestones. There is an emphasis on transparency when possible, and leadership tends to solicit feedback. Strategic decisions move quickly, and leadership accepts that not every decision will be perfect; they emphasize learning and iteration. People looking for strong strategic direction will find it; those seeking slow, risk-averse leadership may feel out of step.

Manager Reviews

Managers are generally considered supportive and pragmatic. Many managers invest in one-on-one development, provide clear goals, and advocate for their teams. Variability exists, and some employees report inconsistencies in managerial coaching and feedback frequency. If you are evaluating a specific role, it helps to meet your direct manager and ask about expectations, growth plans, and communication style — manager fit can significantly affect your experience.

Learning & Development

There are structured and informal learning opportunities. Employees benefit from mentorship, internal knowledge sharing, and access to documentation and playbooks. The company often budgets for conferences, online courses, and books, especially for roles where staying current is critical. Learning is encouraged through hands-on projects, cross-functional collaboration, and regular product reviews.

Opportunities for Promotions

Promotion tracks exist, especially for engineering, product, and customer-facing roles. Advancement is performance-based and tied to clear impact metrics. That said, some employees find promotion timing can be slower than expected if organizational priorities shift or if new roles are not opened frequently. Demonstrating cross-team impact and measurable results will improve promotion odds.

Salary Ranges

Salaries are competitive for the market and vary by location and experience. Typical ranges (estimates) might look like: Product/Engineering individual contributors from mid-$80k to low-$200k depending on seniority and geography; managers and senior ICs commonly fall into higher bands. Total compensation includes base salary plus equity for many roles. These ranges are approximate and will differ by role and market conditions.

Bonuses & Incentives

Bonuses and incentives are present but vary by role. Sales teams have clear quota-based commissions; other departments may have performance bonuses tied to company or team goals. Equity grants are a common part of packages for full-time employees, particularly at mid and senior levels. Bonuses are typically discretionary and based on overall performance metrics.

Health and Insurance Benefits

Health benefits are solid and align with typical tech company offerings: medical, dental, and vision plans, along with mental health resources and employee assistance programs. Parental leave and flexible time off are usually available. Benefits details depend on location and employment status, and employees appreciate the support for well-being and family needs.

Employee Engagement and Events

The company puts effort into engagement: regular all-hands meetings, team offsites, hack days, and social events. Remote-friendly events and virtual hangouts are common, helping distributed teams stay connected. Employees mention that these activities strengthen cross-team relationships and reinforce company values.

Remote Work Support

Remote work support is good and improving. The company offers equipment stipends, remote onboarding resources, and flexible policies. Teams are used to asynchronous work and distributed collaboration. If you prioritize flexibility, you will find that remote arrangements are often supported, though some roles require overlap with core hours for customer or cross-team coordination.

Average Working Hours

Average working hours tend to be around a typical 40-hour week, but peak periods push that into the 45–50 hour range for some teams. Frontline support and sales roles may have scheduled shifts or extended coverage windows. Expect variance by team and by product cycle.

Attrition Rate & Layoff History

Attrition has been moderate. The company has seen some turnover—reasonable for a fast-moving startup environment—and there have been a few instances of restructuring aligned with changing business priorities. Employees cite natural churn as people pursue new opportunities, but core teams remain stable and many employees stay multi-year.

Overall Company Rating

Overall, this company rates favorably for people who value building useful products with a collaborative team and visible impact. You will find a culture that moves fast, supports learning, and cares about customers. Trade-offs include occasional workload spikes, some variability in management experience, and the normal market-driven risks. For a candidate weighing options, this is a solid place to grow technically and professionally while being part of an ambitious team.

Detailed Employee Ratings

3.5
Work-Life Balance
3.5
Compensation
4
Company Culture
4
Career Growth
4
Job Security

Filter Reviews

2 reviews found

Employee Reviews (2)

Read authentic experiences from current and former employees at Front

4.0

Customer Success Manager Review

Customer SupportFull-timeHybrid
August 25, 2025

What I liked

Front's inbox product is excellent and customers are generally very happy — that makes the day-to-day rewarding. Benefits and PTO are good, and colleagues are helpful. The onboarding and support playbooks make it easier to ramp.

Areas for improvement

Work spikes around product launches and integrations can be stressful. Hybrid office requirement felt inconsistent depending on the manager. There could be clearer paths for promotion in the support org.

4.0

Senior Software Engineer Review

EngineeringFull-timeRemote
June 10, 2025

What I liked

Strong engineering culture and great cross-functional collaboration. The product is user-focused and you get to ship features that customers notice. Mentorship is real, there are learning stipends, and the remote-first policy is flexible and well-supported.

Areas for improvement

Total compensation lags compared to big tech; sometimes priorities shift quickly which can cause crunch near launches. Career leveling could be clearer for senior ICs.