Grubhub Employees Reviews, Feedback, Testimonials

Employee Testimonials

"I liked the flexibility — you can pick up shifts and run your own schedule," says a delivery partner who worked with the platform part-time. Another former customer support agent shared, "You’ll feel the hustle; days are busy, but teammates help you out when things get rough." An engineer noted, "I enjoyed the product challenges and the data-driven approach, but you’ll sometimes feel the pressure to move fast." Overall, testimonials are mixed but honest: people who value autonomy and fast-paced work tend to enjoy it, while those seeking a slow, predictable routine may find it stressful.

Company Culture

The company culture at Grubhub leans toward being energetic and metrics-driven. Teams often celebrate wins like growth in orders or successful restaurant partnerships, and there is a practical, results-first mentality. Collaboration is common across product, ops, and sales, but there can be a competitive edge where individual targets matter. The culture is best for people who thrive on measurable goals and fast iteration. If you are researching company culture at Grubhub, expect a blend of hustle, experimentation, and occasional bureaucracy.

Work-Life Balance

Work-life balance at Grubhub varies by role and team. Customer-facing and delivery roles offer schedule flexibility, which helps with personal commitments, while corporate roles may require extra hours near product launches or quarterly deadlines. Many employees say they were able to manage family life and side projects, but you should be prepared for occasional spikes. If you prioritize steady 9-to-5 rhythms, work-life balance at Grubhub might not always match that expectation.

Job Security

Job security at Grubhub depends on the role and the business cycle. Corporate employees will find more stability in core departments such as engineering, product, and customer support. Gig workers and delivery partners will continue to have flexibility at the cost of standard employment protections. There have been periodic restructurings in the industry, and employees should maintain strong performance records and up-to-date skills to minimize risk.

Leadership and Management

Leadership is generally seen as data-informed and focused on growth and unit economics. Senior leaders set ambitious goals and emphasize accountability. There is a clear strategic focus on partnerships, market expansion, and improving customer experience. Management can be supportive, but expectations can be high. Leaders tend to communicate company priorities, though some employees feel more transparency could help during transitions.

Manager Reviews

Managers vary by team. Many are praised for being accessible, mentorship-oriented, and career-focused. Some managers are more tactical and hands-on, while others give broad autonomy to high-performing team members. Constructive feedback and regular 1:1s are common in well-rated teams. In lower-rated teams, employees report micromanagement or inconsistent feedback cycles. It is worthwhile to ask about direct manager style in interviews.

Learning & Development

There are resources for learning and development, including internal knowledge sharing, mentorship programs, and occasional sponsored courses or conferences. Engineers and product staff often benefit from technical talks and internal training. The company tends to support professional growth when it aligns with business needs, and employees who proactively seek stretch projects usually find opportunities to learn.

Opportunities for Promotions

Promotions are available but competitive. Advancement is typically performance-based and tied to clear metrics or impact on business outcomes. Employees who take on cross-functional projects or demonstrate leadership in scaling products will have stronger promotion prospects. Time-to-promotion can vary, and mobility across teams may accelerate career growth for highly motivated individuals.

Salary Ranges

Salaries vary widely by function and location. Typical corporate ranges (approximate):

• Customer Support/Operations: $35,000–$60,000
• Account/Restaurant Success: $50,000–$90,000
• Sales (base + commission): $60,000–$140,000+
• Software Engineer: $100,000–$180,000
• Senior Engineering / Product: $140,000–$220,000+ These figures depend on market, experience, and role level. Compensation is typically competitive in major tech hubs.

Bonuses & Incentives

Bonuses and incentives differ by role. Sales roles receive commissions tied to revenue or retention. Corporate employees may receive annual performance bonuses, often ranging from a small percentage to a double-digit percentage of base pay for top performers. Stock-based compensation is offered in many corporate roles, and short-term incentives tied to product or team goals are common.

Health and Insurance Benefits

Health benefits are standard for corporate employees and often include medical, dental, and vision plans. There are typically options for Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA). Additional benefits commonly include 401(k) matching, basic life insurance, and employee assistance programs for mental health. Parental leave policies and other perks may vary by location and tenure.

Employee Engagement and Events

Teams host regular events, from hackathons and demo days to social gatherings and volunteer activities. Employee resource groups and affinity networks are often active, creating community and engagement. Events are used to build cross-team relationships and celebrate milestones. Virtual events remain common, especially for distributed teams.

Remote Work Support

Remote work support is available in many teams, with hybrid models being common. The company offers equipment stipends or direct provisioning for home office setups in many cases. Remote-first onboarding and virtual collaboration tools are widely used. Support for fully remote roles depends on location and team needs.

Average Working Hours

Average working hours for full-time corporate roles typically range from 40 to 50 hours per week, with variability during product pushes or seasonally busy periods. Delivery partners control their own schedules and may work very flexible hours. Expect occasional evenings or weekends when critical issues arise.

Attrition Rate & Layoff History

Attrition has been moderate, with some teams experiencing higher turnover during restructuring or strategic shifts. There have been rounds of layoffs and cost adjustments in the broader industry, and this company has undergone workforce changes at times. Employees generally note that turnover is more pronounced in highly pressured or sales-driven teams.

Overall Company Rating

Overall, this company offers a dynamic, growth-oriented environment that is well suited to people who enjoy measurable impact, fast decision-making, and cross-functional work. Compensation and benefits are generally competitive, and opportunities for learning and promotion exist, though they may be competitive. For job seekers focused on work-life balance and steady predictability, the environment may feel intense at times. Overall rating: 3.8 out of 5 — solid for career builders who thrive in a fast-paced, metrics-driven workplace.