Heroku Employees Reviews, Feedback, Testimonials

Employee Testimonials

“I joined because I loved the developer-first focus and stayed for the folks. You’ll find people who care about code quality and customer experience.”
“Teams are collaborative and hands-on. When something breaks at 2 AM, someone will share the burden rather than point fingers.”
“I appreciated the autonomy — you can pick projects that matter — but there are times when priorities shift quickly and you have to adapt.”

These kinds of real, human comments show what working at Heroku feels like day-to-day: passionate engineers, supportive peers, and occasional fast pivots. If you search for company culture at Heroku or working at Heroku, you will see a lot of stories like these.

Company Culture

The culture leans developer-first and product-oriented. People tend to value craftsmanship, reliability, and customer empathy. There is a startup vibe in many product teams even though the organization sits within a larger corporate parent. That means you will often get the autonomy and speed of a small team, but you will also encounter more formalized processes and governance as projects scale.

Diversity and inclusion efforts are present, with ERGs and proactive hiring practices, though experiences vary by team. Overall, company culture at Heroku is warm and technically driven, with a focus on building things that help developers move faster.

Work-Life Balance

Work-life balance at Heroku is generally good. You will find many teams that encourage reasonable hours and respect personal time. Platform and SRE teams, by nature, will have on-call duties and occasional nights or weekend work, but rotations are usually fair and documented. If work-life balance at Heroku is a priority for you, there are plenty of teams and managers who support flexible hours and remote arrangements.

Job Security

Job security is mixed but generally stable. Being part of a larger parent organization provides a buffer against early-stage volatility, but strategic shifts and corporate reorganizations do happen. Employees should expect the normal risk that comes with acquisitions and product lifecycle changes. Strong individual performance and cross-team visibility will help mitigate risk.

Leadership and Management

Leadership is composed of technically savvy people with a focus on developer experience and platform reliability. Strategic direction is often clear on product priorities, though communication can become patchy during larger corporate realignments. Executives tend to emphasize customer impact and operational excellence.

Managers are encouraged to be accessible and make data-driven decisions. In practice, leadership quality can vary by org — some teams get highly engaged leaders, while others feel more distant.

Manager Reviews

Managers frequently get positive marks for mentorship, career support, and technical guidance. Regular one-on-ones, clear feedback cycles, and reasonable expectations are common in many groups. Where managers struggle, it is often due to rapid team growth or shifting product priorities that outpace managerial bandwidth. If you value hands-on coaching, look for teams with long-tenured leads.

Learning & Development

There is a solid emphasis on continuous learning. Employees have access to internal training, learning stipends for conferences and courses, and mentorship programs. Engineers are encouraged to attend tech talks, internal brown-bags, and cross-team code reviews. Expect opportunities to learn new stacks and cloud-native tooling, especially if you are in platform or infrastructure roles.

Opportunities for Promotions

Promotion pathways are defined and tied to performance reviews and demonstrated impact. Promotions are possible but can require patience; the process may feel slower in some parts of the organization due to leveling standards and budget cycles. High performers who take on cross-team projects and visible initiatives tend to advance faster.

Salary Ranges

Salaries vary by role, level, and geography. Rough, typical ranges (USD) for engineering roles:

• Junior/Engineer I: $95,000–$130,000
• Mid-level Engineer: $130,000–$170,000
• Senior Engineer: $170,000–$230,000
• Staff/Principal: $230,000–$320,000+

Product management and design roles are competitive and generally in similar mid-to-senior bands. Sales roles and specialized functions will vary widely based on quotas and commission structures. These ranges depend strongly on location and total compensation philosophy of the parent company.

Bonuses & Incentives

There are performance-based bonuses, spot awards, and recognition programs. Many roles include equity components, often in the form of restricted stock units through the parent company. Sales and customer-facing roles typically have commission and quota-based incentives. Bonuses are generally fair but tied to company and individual performance metrics.

Health and Insurance Benefits

Benefits are comprehensive and align with industry standards. Typical offerings include medical, dental, and vision plans, mental health and wellness resources, parental leave, and disability coverage. Retirement savings and matching programs are also provided. Employees often mention good support for family and wellness needs.

Employee Engagement and Events

Engagement is maintained through hackathons, team offsites, internal tech conferences, and community meetups. There are regular all-hands and AMAs with leadership. During remote periods, events went virtual, with thoughtful efforts to keep teams connected. Local chapters and social groups help sustain community energy.

Remote Work Support

Remote work is supported in many teams, with tooling, stipends for home office equipment, and flexible policies. Some roles or product teams prefer or require on-site presence for collaboration or operational reasons. Overall, remote work support is considered strong and practical.

Average Working Hours

Most employees report a typical 40–45 hour workweek. Platform and operations teams may see spikes due to incidents or launches. Deadlines and cross-timezone collaboration can push hours higher temporarily, but sustained overtime is not the norm.

Attrition Rate & Layoff History

Attrition is moderate. There have been periodic reorganizations and occasional layoffs tied to broader corporate strategy or market conditions. These events are not the everyday experience, but they have occurred and have impacted some teams. Employees often cite good internal mobility and support during transitions.

Overall Company Rating

Overall, this is a solid place to work for people who care about developer experience, reliability, and product craftsmanship. Strengths include a collaborative culture, strong benefits, and learning opportunities. Challenges include occasional strategic shifts and varying experiences by team. On balance, one would rate the company around 3.8 to 4.2 out of 5 depending on the team and role — a respectable score for those seeking a technically rich, developer-focused workplace.