InfoCision Employees Reviews, Feedback, Testimonials

Employee Testimonials

Employees at InfoCision often share a mix of positive and constructive experiences. Many appreciate the opportunity the company provides for individuals seeking entry-level roles, flexible work-from-home options, and the chance to gain communication skills. Testimonials frequently mention that InfoCision is a great stepping stone for people entering customer service, fundraising, or call center work. Employees enjoy connecting with clients, contributing to charitable campaigns, and developing their professional confidence. On the other hand, some employees note that the pace can be demanding, with high call volumes and performance metrics that must be consistently met. Still, those who thrive in structured environments often find the company to be rewarding, especially when motivated by clear goals and incentive structures.

Company Culture

InfoCision’s culture is rooted in teamwork, accountability, and service delivery. The company operates in the call center industry, serving clients across nonprofits, healthcare, and commercial organizations. Employees highlight that the company takes pride in representing well-known brands and charities, which can make the work feel meaningful. Coworkers are often described as friendly and supportive, with a sense of camaraderie among teams. However, some reviews point out that the culture can feel metrics-driven, as performance indicators such as call time, sales, and conversions play a big role in day-to-day operations. Despite this, many employees feel a sense of pride in their contributions and enjoy the recognition programs that reward achievement.

Job Security

Job security at InfoCision is generally stable, especially for employees who meet or exceed performance expectations. The company has a large client base across multiple industries, which provides consistency in available work. Employees note that while turnover in call centers can be common, those who maintain productivity and reliability usually enjoy stable employment. That said, some testimonials mention that performance pressures may make the job stressful at times, and employees who do not meet expectations may face job uncertainty. Still, the overall sentiment is that committed employees can find long-term stability with the company.

Workplace Culture

Employees describe the workplace environment as structured, fast-paced, and driven by client expectations. Supervisors are actively involved in monitoring performance and providing feedback, which helps employees stay on track but may feel micromanaged to some. For those who enjoy structure, the workplace offers clear guidelines and expectations. Many appreciate the teamwork that develops among peers, whether working onsite or remotely. Employees often highlight that the company provides the tools and training necessary to succeed, and managers are approachable for coaching or support. However, the call center nature of the job means that the environment is often busy, with limited downtime.

Leadership and Management

Leadership at InfoCision receives mixed feedback. Some employees commend managers for being supportive, approachable, and encouraging, especially when it comes to helping new hires adjust. Leadership is also recognized for being transparent about company goals and performance metrics. However, other employees mention that managerial style can vary depending on the supervisor, with some being more focused on numbers than personal development. Overall, leadership is generally seen as professional, with a clear focus on delivering results for clients while ensuring employees have the training and resources they need.

Learning & Development

InfoCision places strong emphasis on training and onboarding. Employees often highlight the thorough training programs that prepare them for client campaigns, including sales techniques, compliance rules, and customer engagement strategies. Ongoing coaching and feedback sessions are common, helping employees continually improve performance. Some employees appreciate the opportunity to learn transferable skills such as communication, persuasion, and conflict resolution. While career advancement within the company may be more limited compared to large corporate organizations, employees often leverage their experience at InfoCision as a stepping stone to broader opportunities in customer service, sales, and management.

Salary Ranges

Salary at InfoCision is typically aligned with the call center industry standard. Employees note that the base pay is competitive for entry-level roles, with opportunities to earn more through performance-based incentives. While some employees feel that the pay could be higher given the demanding nature of the work, many appreciate the flexibility offered by remote work and the consistency of hours. Pay can vary depending on the campaign or client assignment, with certain roles offering higher commission or incentive opportunities. For individuals seeking steady income with additional earning potential, InfoCision provides a balanced option.

Healthcare Features

InfoCision offers healthcare benefits to eligible employees, including medical, dental, and vision coverage. Employees mention that the company also provides access to wellness initiatives, employee assistance programs, and mental health resources. Benefits may vary based on employment status and tenure, but many employees appreciate having healthcare options in an industry where part-time work is common. Work-from-home employees also benefit from wellness support and HR resources to address challenges related to remote work.

Bonuses

Bonuses at InfoCision are largely performance-based, with incentives tied to meeting or exceeding client campaign goals. Employees mention commission structures, sales bonuses, and recognition rewards for top performers. While bonuses are not guaranteed, they serve as a motivating factor for employees who excel in their roles. Some testimonials highlight that the bonus system creates healthy competition and provides additional earning potential, while others feel that the pressure to earn incentives can increase stress. Nonetheless, the bonus opportunities are appreciated as part of the overall compensation package.

Overall Company Rating

InfoCision receives an overall rating of 3.6 out of 5. Employees appreciate the structured training, supportive peers, and opportunities to work for well-known clients. The company is considered a solid choice for individuals seeking entry-level opportunities, remote flexibility, and a chance to build communication skills. Challenges such as high performance demands and the fast-paced nature of call center work are noted, but many employees find the environment rewarding when paired with strong motivation and goal orientation. Overall, InfoCision offers a professional and structured pathway into the world of customer service and telemarketing, with opportunities for personal growth and skill development that extend beyond the company itself.