Kayako Employee Reviews, Feedback, Testimonials
About Kayako
Kayako is a customer service software company originally founded in the United Kingdom and known for its helpdesk, live chat and shared inbox solutions that centralize customer conversations. The company provides cloud-based support tools, omnichanne...
Detailed Employee Ratings
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Employee Reviews (1)
Read authentic experiences from current and former employees at Kayako
Customer Support Lead Review
What I liked
Supportive, close-knit team and a real focus on customer success. Flexible hybrid policy makes it easy to balance home and office days. Product is well-built and gives you real ownership; I learned a lot about SaaS support tooling and cross-team collaboration.
Areas for improvement
Compensation is a bit below market for London and the formal promotion path can be unclear. During big releases there are occasional long hours and pressure to close tickets quickly.
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