Kiya.ai Employee Reviews, Feedback, Testimonials
About Kiya.ai
Kiya.ai is an AI-driven customer engagement platform that helps businesses automate conversational support, streamline contact center operations, and extract actionable insights from interactions. Operating in the conversational AI and customer exper...
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Employee Reviews (2)
Read authentic experiences from current and former employees at Kiya.ai
Senior ML Engineer Review
What I liked
Supportive engineering leads, strong mentorship and learning opportunities. We use a modern stack and get to work on interesting ML problems. Flexible hours and hybrid office setup help with work-life balance.
Areas for improvement
Compensation is slightly below market for senior roles and sometimes decisions are slow because teams are small. Occasional sprint crunches before releases.
Customer Success Manager Review
What I liked
Founders are accessible and the product has a lot of potential. Many teammates are passionate and willing to help. Good exposure to customer problems and product feedback loops.
Areas for improvement
Compensation and promotion paths were unclear and below peer companies. Roadmap changed frequently which made priorities confusing. High customer churn created pressure on the CSM team.
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