Kustomer Employee Reviews, Feedback, Testimonials
About Kustomer
Kustomer is a customer service CRM platform designed for omnichannel support, conversational AI and streamlined agent workflows. Headquartered in New York City, the company helps retailers, SaaS providers and service organizations unify customer data...
Detailed Employee Ratings
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Employee Reviews (3)
Read authentic experiences from current and former employees at Kustomer
Senior Software Engineer Review
What I liked
Supportive engineering leadership, modern stack (React/Node/Kubernetes) and real ownership over features in Kustomer's CRM product. Flexible hybrid schedule makes work-life balance manageable.
Areas for improvement
Compensation is slightly below market for NYC senior engineers and there are occasional sprint crunches. Some internal processes can feel slow.
Customer Success Manager Review
What I liked
Kustomer has strong product-market fit and a genuine focus on customer outcomes. Training and onboarding for CSMs were thorough and there was a clear career path that helped me grow.
Areas for improvement
Because I was remote, there were times I felt disconnected from HQ decisions. Frequent manager changes caused shifting expectations during my tenure.
Sales Development Representative Review
What I liked
Fast-paced sales environment with clear targets and decent product training. Learning to demo Kustomer's platform was a good experience and helped my prospecting skills.
Areas for improvement
High quota pressure and heavy reliance on commission. Base pay growth was limited and turnover in the team made processes inconsistent at times.
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