LiveAgent Employees Reviews, Feedback, Testimonials

Employee Testimonials

“I started as a support agent and stayed because the team felt like family. You’ll find people who genuinely want to help each other grow.” — Frontline Support, 2 years

“Product teams are collaborative and open to new ideas. I was able to pilot a small feature that ended up in production.” — Software Engineer, 1.5 years

“There are busy weeks, but managers are reasonable. They’re flexible when life happens.” — Customer Success, 3 years

These snippets reflect common themes from people working here: supportive peers, practical autonomy, and a generally positive vibe. If you are researching working at LiveAgent, expect honest teammates, hands-on experience, and constructive feedback loops.

Company Culture

The company culture at LiveAgent leans toward customer focus and practicality. People are results-oriented but not cutthroat. You will see a mix of startup energy and mature processes: teams move quickly, but there are established workflows and a clear emphasis on delivering value to customers. Company culture at LiveAgent often highlights transparency, cross-team collaboration, and a pragmatic approach to problem solving. Social norms encourage learning and feedback rather than perfectionism.

Work-Life Balance

Work-life balance at LiveAgent is generally favorable. Many teams offer flexible hours and the option to work remotely, which helps parents and people with long commutes. There are cyclical busy periods—product launches or quarter-end pushes—but managers typically allow compensatory time off. If you value flexibility and predictable cores hours, you will probably find the setup comfortable.

Job Security

Job security is reasonable. The company operates in a stable niche—customer service software—so demand trends are steady. There may be periodic reorganizations as priorities shift, but there is no recurring pattern of unexpected mass layoffs. Employees who perform consistently and adapt to changing priorities will maintain strong standing.

Leadership and Management

Leadership is accessible and pragmatic. Senior leaders tend to communicate company goals clearly and link day-to-day work to business outcomes. Management is oriented toward measurable results rather than micromanagement. That said, some middle managers vary in skill: the best combine empathy and clarity, while others could improve on follow-through and delegation. Overall, leadership sets a clear direction and trusts teams to find the best path.

Manager Reviews

Managers often receive positive reviews for being supportive, responsive, and transparent about expectations. Good managers focus on career conversations and removing blockers. Less-strong managers sometimes fall short on providing structure or timely feedback. The quality of the manager experience is uneven but improving, as the company invests in manager coaching and clearer goal-setting.

Learning & Development

Learning and development opportunities exist and are approachable. There are internal knowledge-sharing sessions, product demos, and practical on-the-job learning. Formal training budgets vary by role and region; employees who push for learning often receive support for conferences, courses, or certifications. If you value hands-on growth and mentorship, you will find pathways to expand your skills.

Opportunities for Promotions

Promotion opportunities are tied to performance and impact. The company encourages internal mobility—people frequently move between support, success, and product roles when skills align. Promotions are earned through demonstrated outcomes, ownership, and leadership potential. The pace of promotion can be moderate; do not expect instant jumps, but consistent contributors will find clear advancement routes.

Salary Ranges

Salaries vary by role, experience, and location. Approximate ranges (USD equivalent, depending on region):

• Support/Customer Success: $25,000–$50,000
• Software Engineer: $45,000–$95,000
• Sales/Account Executive: $30,000–$70,000 (base)
• Team Lead/Manager: $60,000–$110,000

These ranges are indicative. Compensation is competitive for the market the company targets but will be higher in high-cost regions and lower in others.

Bonuses & Incentives

Bonuses and incentives exist, particularly in commercial roles. Sales have commission structures; customer-facing roles may have performance bonuses tied to retention or satisfaction metrics. There are occasional company-wide bonuses when targets are exceeded. Non-monetary incentives—recognition programs, small rewards—are also commonly used.

Health and Insurance Benefits

Health and insurance offerings depend on location and local legal requirements. In many countries, employees receive standard health coverage, and larger markets have additional private options. Benefits typically include basic medical coverage, paid sick leave, and statutory social protections. Perks like private insurance or wellness stipends are available in some regions but not universally guaranteed.

Employee Engagement and Events

Employee engagement is active, with regular virtual and in-person events depending on team location. There are product demos, hackathons, team meetups, and occasional company offsites. Social events are designed to be inclusive and low-pressure. Engagement scores tend to reflect solid camaraderie and openness to feedback.

Remote Work Support

Remote work support is strong. The company provides collaboration tools, documentation, and an asynchronous communication culture. Teams are comfortable with distributed work, and many roles are fully remote. There is often a stipend or support for home office setup in certain locations, and managers are accustomed to running efficient remote teams.

Average Working Hours

Average working hours trend around a standard full-time schedule—roughly 40 hours per week—with flexibility for compressed or shifted schedules. Peak periods will require extra effort, but these are typically time-limited and acknowledged by management.

Attrition Rate & Layoff History

Turnover is moderate. Many employees stay multiple years, indicating satisfaction and stability. There have been no widespread, publicized layoffs in recent cycles. Small reorganizations happen as the business evolves, and some roles may be reprioritized, which can cause localized attrition.

Overall Company Rating

Overall, this company is a solid employer for people seeking a collaborative, customer-focused environment with good remote work support and reasonable stability. It balances startup agility with established processes, offering clear routes for career growth and learning. On a 5-point scale, a fair overall rating would be 3.8 out of 5—strong in culture, flexibility, and engagement, with room to improve consistency in management and benefits standardization across regions.