LivePerson Employees Reviews, Feedback, Testimonials

Employee Testimonials

Employees often speak warmly about their time here. Many say the people are the highlight — collaborative teams, friendly Slack channels, and colleagues who genuinely help one another. A common thread in reviews is that you will find passionate product and engineering teams that care about customer outcomes. Some frontline staff mention that you’ll get hands-on experience quickly, which is great for learning but can be intense during product launches.

Not all testimonials are glowing. A few employees note periods of uncertainty during organizational shifts, and some customer-facing roles report stress during high-volume seasons. Overall, the sentiment among current and recent employees is positive: they appreciate the mission, the coworkers, and the technical challenges.

Company Culture

The company culture at LivePerson leans toward innovation and customer obsession. Teams are encouraged to iterate fast and learn from experiments. There is a strong bias for collaboration and cross-functional work, so silos are less common than in larger legacy firms. Discussions about empathy — for both customers and colleagues — come up frequently.

That said, culture can vary by team. Sales and customer success teams are more target-driven, while R&D tends to be research-heavy and technical. If you value a culture that combines product focus with real-world customer impact, company culture at LivePerson will likely resonate.

Work-Life Balance

Work-life balance at LivePerson is mixed depending on role and timing. Many employees say they enjoy flexible schedules and the ability to work remotely part-time, which helps with personal commitments. However, during product rollouts, quarter-ends, or big client onboarding, you will likely see longer hours.

The company supports flexibility but also moves quickly, so if you want steady 9-to-5 predictability, you may find some roles demanding. Overall, work-life balance at LivePerson is reasonable for most, but it is role- and season-dependent.

Job Security

Job security has improved in recent years with clear strategic focus and steady client relationships. The company has had restructuring phases in the past, which is common in tech. There are formal processes for performance reviews and transitions, and severance policies are typically clear.

Prospective employees should understand that technology companies can be subject to market adjustments. There is an emphasis on measurable outcomes and alignment to company goals, which tends to stabilize the roles that deliver consistent value.

Leadership and Management

Leadership places emphasis on transparency and data-driven decisions. Executives communicate strategy through town halls and written updates, which helps employees see the bigger picture. Management at the senior level tends to be accessible and open to feedback.

Mid-level management quality varies more. Some managers are excellent coaches and advocates for their teams. Others are still developing in people management skills. The leadership team generally encourages experimentation and supports teams that demonstrate measurable impact.

Manager Reviews

Manager reviews commonly highlight strengths in mentorship and technical guidance. Good managers are praised for owning career conversations and advocating for their reports during promotion cycles. Constructive feedback points to occasional gaps in consistency: some managers excel at setting priorities while others may struggle with workload distribution.

If you value regular feedback and career planning, it is useful to ask about manager styles during interviews. Manager quality can strongly shape your day-to-day experience.

Learning & Development

Learning and development resources are available and actively promoted. There are internal learning platforms, mentorship programs, and opportunities to attend conferences or take courses related to your role. Engineering and product teams often host brown-bags and knowledge-sharing sessions.

Budget for external training exists but may depend on team priorities and individual requests. If you are proactive about seeking growth, you will find many pathways to upskill.

Opportunities for Promotions

Promotion pathways are structured and tied to clear competency frameworks. Advancement is possible but requires demonstrated impact and collaboration across teams. Some employees note that promotions can take time and that visibility matters — working on cross-functional, high-visibility projects often accelerates progression.

Salary Ranges

Salary ranges are generally competitive for the market and aligned with similar-sized tech firms. Compensation varies by location, role, and experience. Salaries for engineering and product roles tend to be above average relative to customer support or administrative functions.

Compensation is revisited regularly, and there are bands that are communicated during hiring and performance reviews. Candidates should research market rates and be prepared to discuss expectations during the interview process.

Bonuses & Incentives

Bonuses and incentives exist and are typically tied to performance metrics. Sales and customer-facing roles have commission structures, while others may receive annual bonuses based on company performance and individual contributions. Equity or stock options are part of many packages, especially for technical hires.

Payouts are generally straightforward, and incentive programs are communicated clearly. Actual amounts will depend on role, seniority, and team targets.

Health and Insurance Benefits

Health and insurance benefits are comprehensive and include medical, dental, and vision plans. There are options for dependents and some mental health resources like employee assistance programs. Benefits are competitive and aimed at supporting a diverse workforce, including parental leave and disability coverage.

Enrollment windows and plan options are made clear during onboarding and annual benefits periods.

Employee Engagement and Events

The company runs regular engagement activities: virtual coffee chats, hackathons, and team offsites. There are diversity and inclusion initiatives, employee resource groups, and social events to build camaraderie. Engagement is stronger in teams that invest in cultural rituals and leadership support.

Remote Work Support

Remote work support is mature: employees can work remotely part-time or fully depending on role. Tools, remote onboarding practices, and communication norms are in place. There is an emphasis on asynchronous collaboration to accommodate distributed teams.

Average Working Hours

Average working hours range from a standard 40-hour week to occasional 50–60 hour stretches during peak times or launches. Most teams aim for predictability, but cadence varies by function and deadlines.

Attrition Rate & Layoff History

Attrition has been moderate, with some waves during industry-wide slowdowns and company restructuring. Layoffs have occurred historically but are not an ongoing pattern. The company tends to manage transitions with official communication and support for affected employees.

Overall Company Rating

Overall, this is a company that offers meaningful product work, a collaborative environment, and solid benefits. It is a good fit for people who enjoy fast-paced tech, customer focus, and continuous learning. If you value stability above all else, you will want to clarify role expectations and team dynamics during interviews. Overall rating: 3.8 to 4.2 out of 5 depending on team and function.