ManageEngine ServiceDesk Plus Employee Reviews, Feedback, Testimonials
About ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT service management product built to streamline help desk operations, asset management, and incident response for organizations of varying sizes. The product integrates ticketing, change management, CMDB, and sel...
Detailed Employee Ratings
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Employee Reviews (4)
Read authentic experiences from current and former employees at ManageEngine ServiceDesk Plus
QA Engineer Review
What I liked
Remote-first setup works well. Strong mentoring from QA lead and plenty of opportunities to work on automated testing for core ServiceDesk Plus modules. Team is collaborative and open to improving processes.
Areas for improvement
Promotion track is slow and salary growth is modest. Sometimes QA is not as visible in cross-team planning which can cause rework.
Senior Support Engineer Review
What I liked
Supportive manager and lots of hands-on learning with ManageEngine ServiceDesk Plus. Good exposure to ITSM, enterprise ticketing workflows, and customer escalations. Flexible hybrid schedule and clear product roadmap.
Areas for improvement
Occasional weekend on-call rota and busy release periods. Compensation could be more aggressive for senior hires.
Implementation Consultant Review
What I liked
Working with global customers and implementing ServiceDesk Plus across varied environments was rewarding. Autonomy on projects and decent benefits for US hires. Lots of real-world problem solving with IT teams.
Areas for improvement
Travel can be heavy for some accounts and there are legacy product areas that need modernization. Skill growth slows down once you are in a stable delivery role.
Product Manager Review
What I liked
Great product vision for ServiceDesk Plus and a talented engineering team. Lots of exposure to enterprise customers and real ITSM problems. Good learning curve for roadmap and feature prioritization.
Areas for improvement
Slower decision-making at times and a lot of process which can delay small experiments. Compensation felt slightly below market for product roles in the region.
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