ManyChat Employees Reviews, Feedback, Testimonials

Employee Testimonials

"I started here because I loved the product and the mission. The team is energetic and you’ll learn fast." That’s a common refrain from many current and former staff. Testimonials tend to highlight strong teammates, thoughtful onboarding for most roles, and a sense of ownership. A few employees note periods of rapid change where expectations shifted quickly — those moments felt stressful but also pushed people to grow.

Overall, testimonials present a picture of a company that is collaborative and product-focused. People often mention friendly Slack channels, transparent product roadmaps, and helpful peers. Glassdoor-style praise centers on the product mission and creative problem solving, while constructive comments call out occasional communication gaps during fast growth.

Company Culture

The company culture at ManyChat is described as product-driven, customer-focused, and startup-spirited. People often say the environment rewards initiative and experimentation. Teams are small enough that your contributions are visible and meaningful. There is an emphasis on outcomes rather than strict processes, and that encourages autonomy.

Culture is also described as inclusive and informal; leaders try to be accessible and open to feedback. That said, some employees caution that culture can vary between squads — some groups are more structured and process-oriented, while others lean into rapid iteration.

Work-Life Balance

Work-life balance at ManyChat receives mixed but generally positive feedback. Many employees say they can manage personal commitments and that there is respect for time off. You will find that flexible scheduling and remote-friendly norms help a lot, especially for those with families or other responsibilities.

At peak product launches or during hiring pushes, the balance can tilt toward busier weeks. Most staff report these are temporary and supported by team leads, but candidates who prioritize strict 9-to-5 schedules should probe during interviews.

Job Security

Job security at ManyChat is generally stable, with the company operating in a growing industry and maintaining steady product demand. There have been no widely reported chronic layoffs, and the company has focused on sustainable growth strategies.

That said, like many tech companies, there are seasonal adjustments and occasional reorganizations driven by product priorities. Employees with clearly documented impact and cross-team collaboration typically experience better stability.

Leadership and Management

Leadership is visible and product-centric. Executives communicate strategy regularly and tend to be approachable. There is an emphasis on user value and practical decision-making rather than buzzword-driven initiatives.

Management quality varies by team. Some managers are praised for mentorship, clarity, and responsiveness. Others face critique for uneven feedback cycles or reactive decision-making in high-pressure moments. Overall, leadership is committed to improving processes and invests in manager training.

Manager Reviews

Managers at ManyChat are often described as supportive and hands-on. Many provide clear goals and empower teams to find solutions. Strong manager reviews highlight good one-on-ones, transparent performance conversations, and advocacy during resourcing changes.

Areas for improvement mentioned by employees include more consistent feedback and earlier coaching interventions when projects go off track. Candidates should ask about manager tenure and style in interviews to gauge fit.

Learning & Development

The company invests in learning, offering access to courses, internal knowledge sharing, and on-the-job growth. Engineers and product people report exposure to modern stacks and ownership of meaningful technical projects. Cross-functional programs and mentorship are available, though depth may vary by team.

There is room for more structured career paths and formal training tracks. Ambitious employees who seek learning often create their own growth plans with manager support.

Opportunities for Promotions

Promotion opportunities exist and are tied to demonstrated impact. The company favors merit-based advancement and promotes people who take initiative and deliver results. Time-to-promotion may be shorter than in very large firms, especially for high performers in growing teams.

However, some employees note that promotional criteria could be more transparent. Documenting accomplishments and aligning with manager expectations helps considerably.

Salary Ranges

Compensation is competitive within the mid-market SaaS space. Base salaries vary by role, seniority, and location. Entry-level and mid-level technical roles are within market averages, while senior engineering and product leadership roles command premium pay.

Compensation packages often combine base salary, equity, and benefits. Candidates should benchmark offers against regional norms and ask for a breakdown during negotiations.

Bonuses & Incentives

Bonuses and incentives are part of the total compensation picture. There are performance bonuses and occasional company-wide incentives linked to business outcomes. Sales and customer-facing roles typically have commission or quota-based incentives.

Equity or stock options are provided to many employees and are presented as a meaningful part of long-term reward.

Health and Insurance Benefits

Health and insurance benefits are cited as solid. The company provides medical, dental, and vision plans in supported regions, along with mental health resources and wellness stipends in some locations. Benefits packages vary by country and employment status; remote employees should verify local coverage specifics.

Employee Engagement and Events

Engagement is fostered through regular all-hands, product demos, and virtual social events. There are team offsites and occasional in-person meetups when feasible. Employees appreciate interactive town halls and Q&A sessions with leadership.

Smaller-scale events like lunch-and-learns, hackathons, and interest-based channels help maintain connection across remote teams.

Remote Work Support

Remote work support is strong. The company has embraced flexible remote and hybrid arrangements, offers stipends for home office setup in many cases, and uses remote-first collaboration tools. Communication norms and asynchronous workflows are established to accommodate distributed teams.

Average Working Hours

Typical working hours align with standard professional roles, with many employees keeping to a roughly 40–45 hour workweek. During launches or critical milestones, working hours can increase temporarily. Teams are encouraged to manage load and prevent burnout.

Attrition Rate & Layoff History

Attrition is moderate and reflects normal industry churn. There have been no widespread, repeated layoffs reported publicly. Turnover tends to occur when people seek different career stages or new challenges. The company appears focused on retention through career opportunities and culture.

Overall Company Rating

Overall, ManyChat rates well as a workplace for people who value product impact, flexibility, and a collaborative, growth-oriented environment. The company culture at ManyChat and work-life balance at ManyChat are frequently praised, and working at ManyChat offers meaningful ownership for motivated contributors. For candidates who enjoy fast-paced product work with room to grow, this company is worth considering.