PagerDuty Incident Response Employee Reviews, Feedback, Testimonials
About PagerDuty Incident Response
PagerDuty Incident Response is part of PagerDuty’s digital operations platform, providing real-time incident detection, alerting, orchestration and post-incident analysis for engineering and operations teams. The company helps organizations reduce do...
Detailed Employee Ratings
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Employee Reviews (3)
Read authentic experiences from current and former employees at PagerDuty Incident Response
Customer Support Engineer Review
What I liked
Friendly teammates, solid onboarding and product training, and the company mission is clear. Remote-first setup makes it easy to balance location needs.
Areas for improvement
On-call expectations can be heavy for support roles and there's limited salary growth in this ladder. Career progression toward engineering or management isn't always clear for support hires.
Senior Software Engineer Review
What I liked
Strong on-call tooling and thoughtful incident postmortems. Talented engineers and lots of opportunity to learn distributed systems. The hybrid policy and flexible schedules make work-life balance realistic most weeks.
Areas for improvement
Compensation is decent but not always competitive with top Bay Area offers. During big incidents you'll do late nights — management is improving the rota but it still happens.
Incident Response Manager Review
What I liked
Clear incident playbooks and great focus on reducing customer impact. Leadership is supportive and invests in tooling. Good resources for training responders and scaling processes.
Areas for improvement
Post-acquisition reorganizations led to extra process and some turf friction. Lots of meetings at times and the culture can feel siloed between teams.
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