Progressive Employees Reviews, Feedback, Testimonials

Employee Testimonials

"I started here as a claims adjuster five years ago, and I have grown into a leadership role. The training was practical and people were genuinely helpful."
"The onboarding was a little overwhelming, but once you find your team, you will feel supported."
"You will meet coworkers who are passionate about customer service and process improvement. There are quiet days and hectic days; colleagues help each other on the tough ones."

These quotes reflect typical voices you will hear from current and former staff. They are candid, often balanced — praising learning opportunities while noting occasional bureaucracy.

Company Culture

The company culture at Progressive blends customer focus with data-driven problem solving. You will find a mix of corporate structure and pockets of startup-like energy, especially in tech and analytics teams. Cultural priorities often emphasize collaboration, accountability, and continuous improvement. There is formal emphasis on diversity and inclusion initiatives, though experiences can vary by office and department. Overall, company culture at Progressive is professional, pragmatic, and people-centered.

Work-Life Balance

Work-life balance at Progressive is generally good, particularly in roles that are not tied to 24/7 customer response. Many employees report flexible schedules, generous PTO policies, and understanding managers when personal matters arise. However, peak periods (such as natural disaster seasons for claims teams) can demand extended hours. In tech and project roles, deadlines sometimes push evenings and weekends, but remote options and flexible hours help mitigate stress. If work-life balance at Progressive is a priority for you, look for roles and managers known for setting realistic timelines.

Job Security

Job security is moderate to strong for core functions like underwriting, claims, actuarial, and customer service. The company operates in a regulated industry with steady demand, which supports stability. That said, periodic restructuring and shifting business priorities can lead to role changes. Employees in highly specialized or experimental projects will see more variability. Overall, job security is solid for mainstream roles tied to revenue and compliance.

Leadership and Management

Leadership tends to be results-oriented and focused on measurable outcomes. Senior leaders communicate strategic goals clearly, and there is visible investment in technology and customer experience. Management quality varies by team; some managers are highly supportive and clear, while others may prioritize metrics over people. The leadership style is professional and corporate, with an emphasis on transparency in major decisions.

Manager Reviews

Managers are a mixed bag. Good managers mentor, create development plans, and advocate for their teams. Less effective managers can be process-heavy and slow to adapt. Manager reviews often highlight responsiveness, coaching quality, and fairness in performance evaluations as key differentiators. When researching roles, ask potential peers about their manager’s track record and management style.

Learning & Development

There is strong support for learning and development. Formal training programs, internal learning platforms, tuition reimbursement, and mentorship opportunities are commonly available. Technical teams have access to certificate programs and conferences. Career development conversations are encouraged during performance reviews, and many employees move across functions over time to broaden their skills.

Opportunities for Promotions

Promotion opportunities exist and are fairly structured. Clear competency frameworks and performance criteria guide advancement. Movement can be lateral as well as upward — internal mobility is encouraged, so employees can shift into different roles or business units. Promotions depend on performance, timing, and business needs; patience and proactive networking improve chances.

Salary Ranges

Salaries vary widely by role, experience, and location. Entry-level customer service roles tend to start in the lower-to-mid market range for their geography. Skilled technical and actuarial roles command competitive mid-to-high market salaries. It is common for pay to be aligned with industry benchmarks and adjusted for local cost of living. For precise numbers, consult salary guides and current job postings.

Bonuses & Incentives

Bonuses and incentives are offered and are typically tied to individual performance, team goals, and company results. Sales and underwriting roles often have commission or incentive structures. Annual bonus eligibility and merit increases are common, but the actual payout will depend on role, performance, and company financials.

Health and Insurance Benefits

Health and insurance benefits are comprehensive. Medical, dental, and vision plans are offered, along with life and disability insurance. Many employees appreciate the options and employer contributions. There are also wellness programs and employee assistance resources that support mental and physical health.

Employee Engagement and Events

Employee engagement is active. There are regular town halls, team offsites, volunteer opportunities, and local events. Engagement activities are designed to foster connection across hybrid and remote teams. Participation varies by location and role, but the company invests in making employees feel connected.

Remote Work Support

Remote work support is solid. Technology tools, collaboration platforms, and remote-friendly policies are in place. Some teams are fully remote, while others follow hybrid schedules. IT support and home-office stipends are often available. Remote work arrangements are generally supported, provided business needs are met.

Average Working Hours

Average working hours tend to be around a standard full-time schedule (40 hours/week) for most roles. Peak seasons and project deadlines can push this higher temporarily. Many teams allow flexible start and end times to accommodate personal schedules.

Attrition Rate & Layoff History

Attrition is moderate and usually reflects normal turnover in a large organization. There have been periodic reorganizations and role realignments, but widespread layoffs are not a constant pattern. Layoffs tend to be strategic and tied to business transformation or cost initiatives rather than frequent across-the-board reductions.

Overall Company Rating

Overall, this is a strong employer for those seeking stability, career development, and solid benefits. You will find a professional environment that values results and learning, with good support for remote work and wellness. If you are considering working here, investigate the specific team and manager, as experiences can vary. On balance, the company offers a competitive package and a work environment that supports long-term career growth.