ScanSource Employees Reviews, Feedback, Testimonials

Employee Testimonials

Employees I spoke with and reviews I read paint a mixed but generally positive picture. Several people say they feel supported day-to-day and that teams are collaborative — “you will get help when you need it.” Others highlight fast-paced sales environments where you’ll be rewarded for results but may feel pressure during peak quarters. If you search for company culture at ScanSource or working at ScanSource, you will see recurring praise for helpful colleagues, straightforward onboarding in some departments, and candid messages about room for improvement in career progression.

Company Culture

The company culture is practical and performance-oriented. There is an emphasis on customer service and reliability, and teams tend to focus on measurable goals. The phrase company culture at ScanSource often shows up alongside comments about teamwork, openness in communication, and a bias toward getting things done. While some teams are more formal, many employees appreciate an approachable environment where ideas get heard if you make a case for them.

Work-Life Balance

Work-life balance at ScanSource varies by role. Sales and account management describe periods of heavy travel or end-of-quarter sprints where you’ll put in longer hours, but field reps also get downtime between cycles. Corporate roles more commonly report predictable schedules and flexibility. Overall, you will find a reasonable attempt to respect time off, though busy seasons will demand extra availability.

Job Security

Job security is generally stable, though it depends on the business unit and market conditions. The company is public and performance-driven, so there are times when restructuring or cost adjustments occur. Employees with niche skills in high-demand areas or strong sales track records will have stronger job security. Overall, roles tied directly to revenue generation are better insulated.

Leadership and Management

Leadership is focused on results and operational efficiency. Senior leaders communicate strategic priorities, and there are regular company updates. Management quality varies by team; some leaders are praised for coaching and transparency, while others are described as more directive. There is an expectation that managers will align their teams with measurable goals and customer outcomes.

Manager Reviews

Managers receive mixed feedback. Effective managers are accessible, supportive of development, and clear about expectations. Less effective managers may be criticized for inconsistent communication or shifting priorities. Many employees say manager experience is a major factor in deciding whether they enjoy working at ScanSource.

Learning & Development

There are structured onboarding programs and role-specific training, especially for sales and technical staff. The company invests in product training and vendor certifications. Formal leadership programs exist but availability and frequency depend on the division. If you value continuous learning, you will find resources, though promotions tied to training require initiative and visible results.

Opportunities for Promotions

Promotional paths are available, and internal mobility is encouraged where possible. Advancement is usually performance-based; successful sales performance or consistently meeting operational targets is the clearest route to promotion. Opportunities are more frequent in growing business areas, while flatter teams may have slower promotion cycles.

Salary Ranges

Salaries are competitive with market norms and vary widely by function and geography. Typical ranges might be:

• Entry-level corporate roles: estimated $45,000–$65,000
• Mid-level professionals: estimated $70,000–$110,000
• Senior and specialized roles: estimated $120,000 and up Sales roles often combine base salary with commission, which can significantly increase total compensation. These figures are approximate and will change by market and experience.

Bonuses & Incentives

Bonuses and incentives are a meaningful part of compensation, especially for sales and client-facing roles. There is a mix of quota-based commissions, quarterly or annual performance bonuses, and spot incentives for special projects. Incentive programs are generally transparent; targets are set and payouts are tied to measurable outcomes.

Health and Insurance Benefits

Health benefits are comprehensive and include medical, dental, and vision plans. There are standard employee assistance programs and disability coverage options. Benefits usually include retirement savings plans with company match and basic life insurance. Specific plan details will depend on location and employment level.

Employee Engagement and Events

Employee engagement includes town halls, team meetings, and periodic events such as volunteer days, holiday gatherings, and sales kickoff sessions. These events help build camaraderie and align teams around goals. Engagement levels vary by office; some sites have active social calendars while others focus more on work-related activities.

Remote Work Support

Remote work support is present with hybrid policies in many areas. Tools for collaboration, VPN access, and cloud platforms are commonly used. Remote roles are more prevalent in certain corporate functions and sales positions that do not require daily office presence. Remote onboarding and equipment provisioning are handled reasonably well, though experiences may vary by manager.

Average Working Hours

Typical office roles follow regular business hours, roughly 40 hours per week. Sales, implementation, and support roles may see extended hours during product rollouts or quarter ends, averaging 45–50 hours in busy periods. Weekend work is not the norm for most corporate roles but can occur in client-facing positions.

Attrition Rate & Layoff History

Attrition is moderate and often correlates with market cycles in distribution and IT services. The company has made adjustments in the past during slower market periods; these were generally targeted and communicated as part of broader efficiency efforts. Turnover tends to be higher in high-pressure sales roles and lower in stable corporate functions.

Overall Company Rating

Overall, this is a solid employer for people who value customer-focused, performance-driven environments and who appreciate clear metrics for success. There are genuine opportunities for learning and compensation tied to results. Candidates seeking work-life balance and steady hours will find suitable roles, particularly in corporate functions. In summary, working at ScanSource can be rewarding if you align with a results-oriented culture and take an active role in your development.