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Serco Employee Reviews, Feedback, Testimonials

Public Services & OutsourcingHook, United Kingdom10,001-50,000 employees
4.3
6 reviews

About Serco

Serco is a global public services company operating across government, health, transport, defense and citizen services, headquartered in Hook, United Kingdom. The company delivers managed services, systems integration, facilities management and progr...

Detailed Employee Ratings

4.2
Work-Life Balance
3.8
Compensation
4.2
Company Culture
4.2
Career Growth
4.5
Job Security

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6 reviews found

Employee Reviews (6)

Read authentic experiences from current and former employees at Serco

4.0
Verified Anonymous

Business Development Manager Review

SalesFull-timeFlexible
Sep 1, 2025

What I liked

Strong client base and professional development opportunities. Managers support work-life balance.

Areas for improvement

Some bureaucracy slows decision making; commission structure could be clearer.

4.0
Verified Anonymous

HR Business Partner Review

Human ResourcesFull-timeHybrid
Aug 10, 2025

What I liked

Good training budget, approachable leadership, variety in day-to-day work.

Areas for improvement

Occasionally heavy admin load; internal systems need streamlining.

5.0
Verified Anonymous

Customer Support Team Lead Review

Customer ServiceFull-timeOn-site
Jun 5, 2025

What I liked

Great training and clear career path, regular recognition from leadership.

Areas for improvement

Shift patterns can be long during busy periods.

4.0
Verified Anonymous

Software Engineer Review

IT/EngineeringContractRemote
Apr 22, 2025

What I liked

Interesting projects, good tech stack and collaborative teammates.

Areas for improvement

Contract role with limited pay growth; sometimes unclear handover between teams.

5.0
Verified Anonymous

Project Manager Review

OperationsFull-timeHybrid
Feb 18, 2025

What I liked

Supportive senior team, clear objectives, strong client relationships and flexible remote days.

Areas for improvement

Occasional tight deadlines around contract renewals.

4.0
Verified Anonymous

Facilities Technician Review

Facilities ManagementFull-timeOn-site
Jan 11, 2025

What I liked

Stable job, good community feel among operations staff, predictable schedule.

Areas for improvement

Limited formal training for technical advancement.

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