ServiceChannel Employee Reviews, Feedback, Testimonials

Facilities management softwareNew York, United States251-500 employees

3.8

4 reviews

About ServiceChannel

ServiceChannel builds facilities management software for companies with multiple locations, like retail chains and restaurant groups. Based in New York City, their platform handles the daily logistics of keeping physical stores running. It tracks wor...

Detailed Employee Ratings

3.5

Work-Life Balance

3.3

Compensation

3.5

Company Culture

Career Growth

Job Security

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Employee Reviews (4)

Read authentic experiences from current and former employees at ServiceChannel

4.0

Verified Anonymous

Senior Software Engineer Review

EngineeringFull-timeHybrid

Aug 15, 2025

What I liked

Strong engineering culture, modern tech stack (SaaS platform), and a lot of opportunity to learn. Leadership is accessible and my manager has been supportive of career growth. Flexible hybrid policy helps maintain a good work/life balance.

Areas for improvement

Compensation is a little behind market for senior engineers and promotions can be slow during organizational changes. Some processes are bureaucratic which slows down delivery.

4.0

Verified Anonymous

Customer Success Manager Review

Customer SuccessFull-timeOn-site

May 2, 2025

What I liked

Great product and lots of exposure to enterprise clients. I learned account management and technical onboarding fast. Coworkers were helpful and the role offered real responsibility working cross-functionally with engineering and sales.

Areas for improvement

Frequent re-orgs made career progression unclear and compensation didn't keep pace with increasing responsibilities. Office-first expectation was tough at times and work/life balance suffered during peak quarters.