Servify is a technology-driven after-sales and device lifecycle company headquartered in Gurugram (Gurgaon), India. Operating in the consumer electronics and telecom services industry, the company offers warranty management, device protection plans, ...
People I spoke with and reviews I read paint a mixed but generally positive picture. Employees often say they enjoy the product focus and the fast pace — “you learn a lot quickly” is a common line. You’ll hear that teams are helpful and that peer mentorship is real; newcomers often mention supportive buddies during onboarding. Some people point out occasional process churn and changing priorities, but most note that day-to-day work is interesting and varied. If you are looking for hands-on experience, testimonials suggest it is a place where you will get meaningful responsibility early.
The company culture at Servify tends to be pragmatic and customer-oriented. Teams celebrate wins but are also metrics-driven. There is an emphasis on learning by doing rather than long-form planning. Collaboration across product, operations, and customer success is a recurring theme, and people say cross-functional problem solving is part of the DNA. Overall, the culture feels startup-ish: energetic, slightly informal, and focused on delivery.
Work-life balance at Servify varies by role and team. Many employees appreciate flexible start times and the option to finish early when needed. Customer-facing or ops-heavy roles can be more demanding during peak periods, and some people report occasional evening or weekend work during launches. Most reviewers feel the company is aware of burnout risks and tries to be reasonable about workloads, but you should expect spikes during critical projects.
Job security is moderate. The company operates in a competitive services and tech space, and business cycles influence hiring and restructuring. There have been periods of rapid hiring and occasional cost optimization steps. Overall, if you perform well and your skill set aligns with core business priorities (product, engineering, customer operations), you will enjoy better stability.
Leadership presents a clear product vision and pushes for customer-first thinking. Senior leaders are visible in company communications and are accessible in town halls and AMAs. There are occasional gaps between strategy and execution, which is common in scaling businesses, but the leadership generally responds to feedback. Transparency about business performance is reasonable, though some employees wish for even more frequent updates.
Managers are often described as hardworking and pragmatic. Good managers at the company tend to focus on career development, give autonomy, and remove blockers. However, management quality varies, and some people report micromanagement or unclear priorities depending on the team. When hiring, pay attention to the specific manager and team culture rather than relying on company-wide impressions.
There is a clear focus on upskilling. The company invests in internal knowledge sharing, lunch-and-learns, and on-the-job learning through cross-functional projects. Formal training budgets exist but may be limited compared to larger enterprises; however, employees frequently mention mentorship and hands-on projects as the best learning channels. If you are proactive about learning, you will find many opportunities.
Promotion paths are defined but competitive. Career progression rewards impact and ownership over time. Technical tracks and managerial tracks exist, and promotions usually require demonstrable results and sustained contributions. Internal mobility is supported; employees who perform well can move across teams, which often accelerates promotion opportunities.
Compensation is market-aligned but varies by geography and role. As a guideline, software engineers in regional offices may see mid-level ranges and senior engineers are paid competitively relative to local market rates. For global roles, compensation packages are adjusted by location. Salaries are usually a mix of base pay and variable components. Exact numbers will depend on experience, role, and location.
There are performance-linked bonuses and incentives that vary by level and function. Quarterly or annual performance bonuses exist for many roles, and sales teams typically have commission structures. The variable component is intended to reward individual and company performance. Some employees value the incentive programs; others feel clarity on targets could improve.
Standard health benefits are provided, including group medical insurance for employees and dependent coverage in many locations. Mental health resources and wellness programs are emerging offerings in some regions. Benefits packages are generally in line with mid-size tech companies and can be supplemented with local perks depending on office location.
Employee engagement is active. Regular town halls, team outings, product demos, hackathons, and celebratory events are common. Newer initiatives to boost remote engagement such as virtual socials and recognition platforms have picked up steam. Engagement activities are designed to keep teams connected and to reinforce company values.
Remote work support is available and tends to be hybrid-first. Many teams allow remote days, and tools for collaboration (video conferencing, Slack, shared docs) are in place. Some roles, particularly customer-facing or operations-heavy, require more on-site presence. Remote hiring occurs, but onboarding remote employees is more effective when paired with regular touchpoints.
Average working hours are close to a standard full-time load, with a typical day running around nine hours including breaks for many employees. Peak days and release weeks can push hours longer, while flexible scheduling lets some people compress hours when needed.
Attrition is moderate and reflects the high-growth nature of the business. The company has experienced normal churn and occasional restructuring, especially during broader market slowdowns. Layoffs have not been widespread but there have been targeted realignments. Overall, turnover is comparable to other mid-stage tech companies.
Overall, this company is a solid option for people who want to move fast, learn a lot, and contribute to tangible products. You will find supportive peers, meaningful responsibility, and a pragmatic culture that values execution. Job stability and benefits are reasonable, and compensation aligns with market norms. If you value growth opportunities and can handle periodic intensity, working at Servify can be rewarding.
Read authentic experiences from current and former employees at Servify
Supportive manager, strong mentorship, plenty of learning opportunities.
Compensation is a bit below market and there are occasional crunch periods around releases.
Great team spirit.
Company scaled fast which was exciting, but processes didn't always keep up. Communication from leadership could be clearer during busy growth phases.
