SolarWinds Service Desk Employee Reviews, Feedback, Testimonials
About SolarWinds Service Desk
SolarWinds Service Desk is an IT service management (ITSM) solution designed to streamline help desk operations, asset management and service workflows for IT teams. The product — originally developed as Samanage before acquisition — offers ticketing...
Detailed Employee Ratings
Ratings and highlights for SolarWinds Service Desk are currently compiled with AI assistance from publicly available sources to give you an early picture. Worked here? Write the first verified review.
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Employee Reviews (4)
Read authentic experiences from current and former employees at SolarWinds Service Desk
Senior Support Engineer Review
What I liked
Very supportive team leads, flexible remote policy, good exposure to enterprise tickets and processes. Regular training sessions and chances to work across products.
Areas for improvement
Compensation is okay but not market-leading. Some internal tooling can be clunky and onboarding for new features is slow.
Product Manager Review
What I liked
Clear roadmap, collaborative engineering and support teams, lots of customer feedback loops that actually influence product. Good benefits and equity for mid-level roles.
Areas for improvement
Meetings can pile up during release windows and hybrid coordination across timezones is sometimes painful. Career path beyond senior PM could be clearer.
QA Engineer Review
What I liked
Interesting bug work and ownership of test automation. Small teams are friendly and willing to help. Flexible hours helped during crunch periods.
Areas for improvement
Promotion process felt opaque, and performance reviews were inconsistent between managers. Sometimes feature deadlines override testing best practices.
Implementation Consultant Review
What I liked
Great client exposure and chance to see different IT environments. Some teammates are very experienced and helpful.
Areas for improvement
Long hours during go-lives, inconsistent leadership changes, and limited raise budgets. Decision-making can be slow and politics affect resourcing.
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