SOTC Travel Limited is an Indian travel and tourism company headquartered in Mumbai that offers leisure and corporate travel services, holiday packages, and destination management. The company designs domestic and international tour packages, group h...
“I loved the travel perks and the team vibe,” said one current employee in sales. “You’ll meet people who really know their destinations and love sharing tips.” Another reviewer, from operations, commented, “It can be hectic during peak season, but you feel proud when a trip goes off without a hitch.” A few long-term employees mention strong relationships with colleagues and the joy of working in an industry that literally creates memories for customers.
There are candid notes too: “You’ll need patience with older systems sometimes,” said a product team member, and another added, “Promotions are not lightning-fast, so set realistic expectations.” Overall, testimonials give a sense of enthusiasm about travel and service, mixed with pragmatic observations about process and pace.
The company culture at SOTC Travel Limited leans toward customer-centric service with a warm, travel-loving atmosphere. Teams are generally collaborative and people-oriented. You will find many small rituals—shared trip stories, destination-focused knowledge sessions, and informal recognition for employees who go the extra mile.
While the culture is friendly, it is also traditional in some departments. There is a strong focus on delivering client experiences and meeting targets, which shapes daily priorities. If you value a mix of travel passion and structured processes, the company culture at SOTC Travel Limited may suit you well.
Work-life balance at SOTC Travel Limited varies by role. Those in sales and operations often work long hours around peak travel seasons and client deadlines, but they also receive time off after busy periods. On the other hand, corporate functions such as HR, finance, and marketing typically enjoy more predictable schedules.
People appreciate flexible scheduling when it is available. Some teams allow remote catch-up or staggered hours during off-peak times. If you are considering working at SOTC Travel Limited, expect occasional intensity and plan personal time around known busy cycles.
Job security is moderate. The travel industry is sensitive to macro events—economic downturns, pandemics, and travel restrictions can impact business quickly. Within stable times, the company has shown steady operations and demand for travel services.
Employees in revenue-generating roles often feel more secure due to direct client impact. You will find that corporate support roles may be subject to restructuring during lean periods. Long-serving staff mention that transparency from HR helps, but external market forces remain the biggest variable.
Leadership emphasizes customer value and business continuity. Senior managers are often industry veterans who bring years of travel expertise. Strategy tends toward steady growth with a conservative approach to risk.
There is a top-down element in decision making, especially for large operational changes. Communication from leadership is regular, though employees sometimes request more detail on long-term plans. Overall, management focuses on keeping operations reliable and improving service offerings.
Managers are commonly described as supportive and experienced in travel operations. Many frontline managers have climbed up from hands-on roles, which helps in understanding day-to-day challenges. Employees report managers who coach, provide feedback, and step in during crises.
That said, experiences differ by team. In some areas, managers are praised for clear targets and career guidance. In other spots, employees wish for more proactive mentorship and quicker responses to resource needs. Manager quality is frequently cited as a key factor in job satisfaction.
There are structured training programs for destination knowledge, product updates, and compliance. New hires typically go through an onboarding program that mixes classroom and on-the-job learning. Internal workshops and occasional external certifications are offered for relevant roles.
Learning budgets exist but can be limited for non-core functions. If you seek specialized leadership programs, you will likely need to negotiate or look for external options. Practical, role-specific training is a consistent strength.
Opportunities for promotions are present but often tied to performance and business demand. High performers in sales and client-facing roles may progress faster because results are measurable. Cross-functional moves are possible, especially for employees who demonstrate initiative and adaptability.
Promotion timelines are not always rapid. You will achieve advancement faster by taking ownership, seeking stretch assignments, and making your achievements visible to leadership.
Salaries are generally market-competitive for entry and mid-level roles in the travel sector. Pay bands vary significantly between sales, operations, and corporate functions. Sales roles often include commission components, which can boost total compensation.
Senior and specialized roles command higher packages, but compensation increments may be conservative compared to high-growth startups. There is room to negotiate based on experience and demonstrated impact.
Bonuses and incentives are common in sales and revenue-linked roles. Targets are clear, and achieving them typically results in commissions or performance bonuses. Some teams have spot awards and recognition programs to reward exceptional work.
For non-sales roles, annual appraisals may lead to performance bonuses, though these are usually modest. Incentives are designed to align employee efforts with customer satisfaction and business outcomes.
Health insurance coverage is in line with industry norms and includes medical, accidental, and sometimes family floater options. Additional wellness benefits vary by location and level. Employees report timely claim processing and reasonable network hospital access.
There are standard leave policies and casual leave entitlements. Some offices offer health checks and occasional wellness sessions.
Engagement activities include team outings, annual parties, festival celebrations, and destination-themed events. The nature of the business makes travel-focused employee events popular and meaningful.
Recruitment drives and town halls are used to share updates. Engagement tends to be stronger at the branch level where teams are smaller and closer-knit.
Remote work support is available, but its extent depends on job function. Corporate roles have more flexibility to work from home, while operations and sales require on-site presence during critical periods. Tools and basic infrastructure for remote work are provided when needed.
Average working hours fluctuate with seasonality. Expect regular 9–9.5 hour days in many roles, with longer stretches during holiday seasons and product launches. Off-peak periods offer more regular hours and sometimes reduced load.
Attrition is moderate, driven by industry fluidity and role-specific pressures. Layoffs have occurred industry-wide during major downturns, and this company has made adjustments in tough times, though not frequently. Retention is higher among employees who value travel and client service.
Overall, this is a solid employer in the travel sector with a warm culture, practical learning opportunities, and realistic compensation. You will find the work rewarding if you love travel and customer service, but you should be prepared for seasonal intensity and a measured pace of career progression. For those seeking stability with travel-centric work, the company is worth considering.
Read authentic experiences from current and former employees at SOTC Travel Limited
Good focus on upskilling and digital initiatives. As a PM I got to lead cross-functional teams and learned a lot about travel product lifecycle. Management is approachable and there is a clear push for adopting new tools and processes.
Decision making can be slow when multiple stakeholders are involved. Job security felt uncertain during restructuring phases. Work-life balance depends a lot on project timelines.
Supportive team, structured training programs and good exposure to international tour operations. I’ve grown my product knowledge and handling regular clients has improved my communication skills. SOTC Travel Limited also organizes internal fam trips which help a lot.
Commission structure could be better and there are occasional long hours during peak season. Salary hikes are moderate and promotion timelines are not always transparent.
