Square Employees Reviews, Feedback, Testimonials

Employee Testimonials

People I spoke with who are working at Square often describe a day-to-day that feels energetic and purpose-driven. Engineers mention they like the product focus and the impact of shipping features that real small businesses use. Designers say they appreciate the emphasis on simplicity and customer-first thinking. A few newer hires told me they felt welcomed and had mentors to turn to, while some longer-tenured employees admitted there are moments when priorities shift quickly and you will need to adapt. Overall, you will hear a lot of praise for mission alignment and meaningful work, and the occasional note about internal change fatigue.

Company Culture

The company culture at Square tends to be product-centric, pragmatic, and customer-focused. Teams often celebrate customer wins and enjoy a fast feedback loop from real users. Collaboration across engineering, design, and product is common, and people say that ideas can travel quickly if they are well-reasoned. Diversity of thought is valued, though some teams are more inclusive than others depending on leadership. If you care about building tools for small businesses and financial inclusion, the culture will probably resonate with you. For those who prefer slower, process-heavy environments, it may feel a bit informal and rapid.

Work-Life Balance

Work-life balance at Square varies by role and team. Many employees report that work-life balance at Square is reasonable — you will have flexibility to manage personal commitments, and remote or hybrid schedules are often supported. During major launches or quarter-end pushes you should expect longer hours, and some teams run at a faster clip. People with families said they appreciated the flexibility and parental benefits, but they also noted that the intensity can spike in crunch periods. If steadier hours are a priority, pay attention to team-level norms during interviews; they matter a lot.

Job Security

Job security is moderate and tied to business performance and strategic priorities. The company will reorganize teams when necessary to align with product goals. Employees should plan for the normal ebbs and flows common to technology firms. For many roles, performance and cross-functional impact will affect long-term stability. It is sensible to keep skills sharp and maintain internal networks because shifts in priorities can lead to role changes or movement between teams.

Leadership and Management

Leadership is generally seen as visionary about product direction and merchant-focused outcomes. Senior leaders communicate a clear mission and do emphasize metrics and results. Management quality varies by manager; some leaders are highly supportive and transparent, while others are more hands-off and focused on execution. The company will invest in strategic initiatives but may pivot if market conditions change. Overall, executives are respected for product insight, and middle management drives the day-to-day experience for most employees.

Manager Reviews

Manager reviews are mixed but informative. Strong managers provide autonomy, mentorship, and clear expectations. They will help you map out career goals and expose you to cross-functional work. Less-effective managers can be stretched thin and may not provide as much career coaching. New hires are encouraged to ask about manager style during interviews and seek peers who have worked with a manager before accepting an offer.

Learning & Development

There are structured learning opportunities, internal talk series, and access to technical and soft-skill training. The company will support conferences and courses where budget allows. Mentorship and on-the-job learning are significant sources of professional growth. Employees who want formal programs should advocate for them within their teams, as availability can differ by department.

Opportunities for Promotions

Promotion paths are available and often merit-based. Advancing will depend on impact, visibility, and consistent delivery. High performers who take on cross-functional projects and mentor others increase their promotion prospects. Timelines can vary; some people see steady upward movement, while others experience plateaus if their role or team is in flux.

Salary Ranges

Salary ranges vary by role, location, and level. Approximate U.S. base ranges you might expect:

• Software Engineer: $120,000–$200,000
• Senior Engineer: $160,000–$240,000
• Product Manager: $120,000–$200,000
• Designer: $100,000–$180,000
• Sales / Account Executive: $60,000–$140,000 (base)
• Operations / Support: $50,000–$100,000

These are approximate figures and do not include equity or bonuses. Local market adjustments and experience will change offers.

Bonuses & Incentives

There are performance bonuses, equity grants (RSUs), and commission plans for sales roles. Bonuses for non-sales roles are typically modest and linked to company and individual performance; equity forms a meaningful part of total compensation for many employees. Sales incentives can be lucrative if quotas are met. Payout structures are transparent for most roles, but exact percentages and vesting schedules will be part of the offer negotiation.

Health and Insurance Benefits

Health benefits are competitive and include medical, dental, and vision plans. The company will offer options like flexible spending accounts and mental health resources. Parental and family benefits are supportive compared to industry norms. Specific plan details and employer contributions will vary by location and should be reviewed with HR.

Employee Engagement and Events

Employee engagement includes regular town halls, team offsites, hackathons, and social events. There are affinity groups and internal channels for community building. Engagement is stronger when teams prioritize cross-team interactions and leadership participates in events. Virtual events are also common for distributed teams.

Remote Work Support

Remote work support is in place with collaboration tools, communication norms, and home office stipends on many teams. The company supports hybrid and remote arrangements, though expectations vary by team. If remote work is essential, candidates should confirm team-specific policies during the interview process.

Average Working Hours

Typical working hours average around 40–45 hours per week, with spikes during product launches or critical deadlines. Some teams may work longer during intense periods. Time management and setting boundaries are useful strategies to maintain sustainable hours.

Attrition Rate & Layoff History

Attrition has been moderate and reflects industry trends. The company has adjusted headcount at times to match strategic shifts and market conditions. There is not a constant pattern of layoffs, but employees should be aware that restructures can occur when priorities change.

Overall Company Rating

I would rate the company at about 4 out of 5. It offers meaningful work, solid benefits, and opportunities to grow, especially if you enjoy product-led, customer-focused environments. There are trade-offs around pace, variability between teams, and changes that come with scaling. For people seeking impact on small businesses and financial tools, working at Square can be a rewarding fit.