StubHub Employees Reviews, Feedback, Testimonials

Employee Testimonials

People I spoke with and reviews online paint a mixed but mostly honest picture of working at StubHub. Many employees said they enjoyed the fast pace and the obvious passion for live events — you will often hear someone excited about a concert or a big sports game. Customer-facing staff frequently mention that the ticket perks and discounts were a real highlight. Some folks in engineering and product teams said they liked the technical challenges and autonomy they were given, while others wished for clearer roadmaps. In short, employees say it can be fun and energizing, but it can also get hectic during peak event seasons.

Company Culture

The company culture at StubHub tends to be energetic and customer-focused. Teams celebrate wins, especially when a big event goes smoothly or a new feature launches. There is an emphasis on experimentation and moving quickly, which suits people who like iterative work. At the same time, some people describe the culture as uneven across departments — one team can be collaborative and relaxed while another is more results-driven and high pressure. Overall, company culture at StubHub leans toward innovation with a strong tilt toward delivering great fan experiences.

Work-Life Balance

Work-life balance at StubHub varies by team and season. If you are in operations, customer service, or event support, you will see spikes of long hours around major events and holidays. Tech and corporate teams report more stable schedules but will still put in extra time leading up to major launches. The company has become more understanding of flexible schedules since the pandemic, so you will find some leeway to manage personal time. For job seekers, work-life balance at StubHub will depend a lot on role and manager.

Job Security

Job security at the company has been subject to broader industry cycles. The live events industry is seasonal and sensitive to macroeconomic shocks, which means there can be periods of restructuring. During downturns, there have been layoffs and reorganizations across the sector. That said, core product and customer-facing roles that directly tie to revenue tend to be more secure. Candidates should expect some volatility but also know that teams focused on growth and partnerships are often prioritized.

Leadership and Management

Leadership focuses on strategic pivots to respond to shifting market conditions and consumer demand. Senior leadership often communicates company goals and large changes through regular town halls and updates. There is a visible emphasis on accountability and metrics. Management quality can vary considerably between teams; some managers are praised for mentorship and clarity, while others are critiqued for inconsistent direction. Overall, leadership is competent but is sometimes stretched thin during rapid changes.

Manager Reviews

Managers are often described as knowledgeable and passionate about their lines of work. Positive reviews highlight managers who provide clear objectives, feedback, and career support. Negative reviews point to micromanagement or slow decision-making in some areas. Promotions and raises tend to follow transparent conversations when managers are proactive; however, when managers are hands-off, employees can feel stalled. Your experience will largely depend on the specific manager and team culture.

Learning & Development

Learning and development options are available, with a mix of internal training, mentorship programs, and budget for external courses or conferences for many roles. Technical teams often have access to workshops and time for skill-building. Formalized career development plans exist in some departments but are inconsistent across the company. Employees motivated to learn will find resources, though those resources may require advocating for budget or time.

Opportunities for Promotions

Opportunities for promotions exist, particularly in growing areas like product, engineering, and partnerships. Career progression is more straightforward in structured teams with defined ladders. In smaller or flatter teams, promotions are possible but may take longer or require changing roles or teams. Showing measurable impact and aligning with company priorities will help speed advancement.

Salary Ranges

Salary ranges at the company are generally competitive with market rates for the sector. For reference, approximate ranges include customer service roles around $40,000–$60,000, mid-level engineers from $110,000–$160,000, senior engineering and product roles from $150,000–$200,000, and leadership roles above that. These numbers vary by location, experience, and market conditions. Compensation packages may be adjusted to reflect demand for certain technical skills or leadership experience.

Bonuses & Incentives

Bonuses and incentives are commonly used to drive performance. Sales and customer-facing roles often have commission or performance-based incentives. Some technical and corporate roles are eligible for annual bonuses tied to company and individual performance. Equity or stock-based incentives may be included in offers for certain positions, depending on the business unit and hiring level.

Health and Insurance Benefits

Health and insurance benefits are standard and comprehensive, typically including medical, dental, and vision plans. The company tends to offer 401(k) matching, flexible spending accounts, and employee assistance programs. Parental leave and disability coverage are part of the benefits package, though specifics will vary by location. Overall, the benefits are on par with market expectations for a mid-to-large tech-driven company.

Employee Engagement and Events

Engagement is a strong point: employees enjoy team outings, product demos, hackathons, and event-based celebrations. Many teams organize social activities and volunteer events. Ticket perks remain a notable benefit and help keep morale high among event-loving staff. Engagement can ebb during busy seasons, but the company makes visible efforts to keep morale up.

Remote Work Support

Remote work support is available, with hybrid models common across many teams. The company provides tools for remote collaboration, stipends for home office equipment in some roles, and flexible schedules. On-site presence is more expected for operational roles tied to events. Overall, remote work policies are pragmatic and supportive for knowledge workers.

Average Working Hours

The typical working week is about 40 hours for most corporate roles. During peak periods — such as major sporting events, festivals, or product launches — hours commonly extend to 45–55 per week. Weekend or evening work is more likely for event operations and customer support roles.

Attrition Rate & Layoff History

Attrition is moderate and mirrors the broader live events industry: some churn in customer-facing teams, steady retention in engineering, and occasional spikes due to economic cycles. The company experienced layoffs in past industry downturns, particularly during the pandemic-related slowdown. Since then, hiring has resumed in growth areas, though risks remain tied to demand for live events.

Overall Company Rating

Overall, the company offers an energetic, mission-driven workplace for people who love live experiences and fast-paced product work. There will be trade-offs: some role instability and variability in management quality versus perks like ticket access, collaborative teams, and solid benefits. For those evaluating working at StubHub, the fit will come down to team, manager, and tolerance for occasional high-intensity periods. On balance, it is a good place to grow if you value innovation and live-event passion.