Talkdesk Employee Reviews, Feedback, Testimonials
About Talkdesk
Talkdesk is a cloud-based contact center technology company headquartered in San Francisco, California, serving the customer experience and communications technology industry. The company builds AI-enabled contact center software and CX tools designe...
Detailed Employee Ratings
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Employee Reviews (4)
Read authentic experiences from current and former employees at Talkdesk
Sales Representative Review
What I liked
Energetic sales floor and solid product demos. The CRM and sales tools are well-integrated which makes closing easier.
Areas for improvement
High pressure around quarterly quotas, long hours during month/quarter ends, and onboarding/ramp training was inconsistent for new hires.
Customer Success Manager Review
What I liked
Great teammates and a product that customers actually like. Plenty of autonomy in managing accounts and strong emphasis on customer outcomes.
Areas for improvement
After headcount growth, some internal processes became slower and more bureaucratic. Salary progression felt slower than comparable roles in the market.
Product Designer Review
What I liked
Fast-moving product team, ownership over design decisions, and flexible remote days. Good collaboration with PMs and engineers and regular design critiques.
Areas for improvement
Sometimes product decisions are pushed quickly without consulting design fully. Timezone overlap with US teams can be challenging at times.
Senior Software Engineer Review
What I liked
Supportive engineering leads, clear roadmap, flexible hybrid schedule and good learning budget. Talkdesk invests in developer tools and there are real opportunities to own features end-to-end.
Areas for improvement
Occasional late sprints and a few processes that feel heavy after rapid growth. Compensation could be more aggressive at senior levels.
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