The Knowledge Academy is a professional training provider offering certification courses and corporate training across project management, IT service management, cybersecurity, and business skills. Headquartered in London, the company delivers classr...
"I started as a course administrator and felt welcomed from day one. The onboarding was quick and practical, and you will learn on the job."
"I like the people I work with — they are supportive and know their stuff. Sales can be intense, but if you enjoy a challenge, you will find it rewarding."
"Training opportunities are real here. You will be encouraged to take courses and build skills, and you get exposure to a lot of different clients."
These voices reflect a mix of enthusiasm and realism that you will often hear from employees. If you are thinking about working here, you will get honest feedback from colleagues and mentors.
The company culture at The Knowledge Academy leans toward fast-paced, performance-oriented, and training-focused. Teams celebrate wins, share successes in town halls, and there is a strong emphasis on continuous learning. You will find a blend of sales energy and educational mission. Collaboration is common across functions, though target-driven pressures do shape day-to-day interactions. Overall, the environment rewards proactive people who like visible impact.
Work-life balance at The Knowledge Academy depends a lot on your role. For administrative and content teams, hours are predictable and you will generally maintain a steady schedule. In sales and delivery roles, you will have busier periods with evening or weekend commitments when events and client deadlines pile up. Managers try to be flexible, and remote options help, but you should expect ebbs and flows in workload.
There is moderate job security. The business model is tied to training demand and corporate budgets, which can fluctuate with the economy. The company has grown in many regions and this growth creates roles, but there are occasional restructures when strategy shifts. Employees with transferable skills and strong performance tend to be more secure.
Leadership communicates strategic priorities through regular updates and town halls. There is clarity about company direction, and leaders are visible in company-wide sessions. Performance expectations are explicit. However, there are times when tactical communication could be faster and more consistent across departments. Senior leaders generally present a clear growth vision, and middle management varies in execution quality.
Managers are typically hands-on and results-driven. Many are supportive mentors who will invest in your development and give timely feedback. Some managers are more directive and focus heavily on targets, which may not suit everyone. If you value clear goals and regular coaching, you will find many managers who match that style.
Learning and development is a real strength. The company’s DNA is training, so employees get access to internal courses, external certifications, and mentorship programs. There is a culture of upskilling, and budgets for professional development are often available. New hires benefit from practical training on products, sales techniques, and course delivery.
Opportunities for promotions exist and are often merit-based. Internal mobility is encouraged, especially for high performers who show initiative. Competition can be strong for senior roles, and promotions sometimes require proven sales results or demonstrable leadership in cross-functional projects. Employees who proactively seek stretch assignments do well.
Salary ranges vary by role and region, but the following approximate UK figures give a sense of typical compensation:
Pay scales will vary with experience, location, and the balance of base versus commission for sales positions.
There are structured commission plans for sales roles and performance-related bonuses for key contributors. Incentives can be lucrative for top performers, with spot awards and recognition for hitting targets. Non-sales teams may receive performance bonuses tied to project delivery and departmental goals. Overall, bonuses are used to reward measurable outcomes.
Benefits typically include pension contributions, basic health insurance in certain regions, and life or income protection options depending on seniority and location. There is usually an employee assistance program and some wellness initiatives. Benefit packages vary by country, and employees are encouraged to confirm specifics for their contract.
Employee engagement is supported through regular town halls, team socials, and recognition programs. There are regional events, training days, and virtual meetups that help maintain connection across distributed teams. Engagement is active and managers make an effort to celebrate achievements and milestones.
Remote work support is available and many teams operate hybrid models. There is provision for home office equipment in many cases, and IT support is responsive. Some client-facing roles require more on-site presence, but remote flexibility exists for knowledge work and content roles. Overall, the infrastructure supports remote collaboration.
Typical working hours are in the standard range of 37–40 hours per week for most corporate roles. Sales and delivery positions may exceed that during peak periods. Overtime is more common around course delivery dates and end-of-quarter sales pushes.
Turnover is higher in sales teams compared to back-office roles, which is common for the industry. The company has undertaken periodic restructures as it has scaled, but there have not been large-scale layoffs in recent years. Attrition often reflects the competitive market for sales talent rather than systemic instability.
Overall, this company is a solid choice for people who want hands-on experience in learning delivery, sales, or content creation. Strengths include a strong learning culture, clear performance incentives, and active engagement. Areas to consider are the variation in manager styles and the intensity of sales cycles. Overall Rating: 3.8 out of 5.
If you are attracted to a growth-oriented environment where learning is central, working at The Knowledge Academy could be a very good fit.
Read authentic experiences from current and former employees at The Knowledge Academy
Good training resources, lots of client-facing experience, supportive regional manager who mentors junior trainers.
Pay is below industry average and commission structure is confusing. Heavy admin workload on top of delivering courses and inconsistent senior leadership decisions made daily operations stressful at times.
