TOPdesk Employees Reviews, Feedback, Testimonials

Employee Testimonials

Employees often describe a warm, collaborative vibe. You will hear people say the teams are friendly and willing to help, and many mention that onboarding is supportive. Some developers note they enjoy the technical challenges, while customer-facing staff appreciate the chance to build long-term customer relationships. Of course, not every story is glowing — a few people mention occasional bureaucratic friction as the company grows. Overall, testimonials tend to highlight that working at TOPdesk feels like being part of a motivated, mission-driven team.

Company Culture

The company culture at TOPdesk is people-focused and service-oriented. There is a clear emphasis on helping customers and improving internal processes. You will find a balance of professionalism and informality: teams are results-driven but social interactions are relaxed. Values like collaboration, customer-centric thinking, and continuous improvement are often cited. If you are looking for a cooperative environment rather than cutthroat competition, this culture will likely suit you. The phrase company culture at TOPdesk comes up a lot in candidate conversations, usually in a positive way.

Work-Life Balance

Colleagues commonly say work-life balance at TOPdesk is good. Many teams operate hybrid schedules and managers encourage flexible hours where possible. You will see people taking time for family or personal commitments without much friction. Some busy periods, like product launches or quarterly targets, require extra hours, but these are usually temporary. Overall, employees feel they can manage personal life alongside their job without constant strain.

Job Security

Job security is generally stable. The business model is subscription-driven software, which provides recurring revenue and a degree of predictability. Employees will find that core roles tied to product development, customer success, and operations are secure, while highly specialized or project-limited roles can be more susceptible to change. As with any company in tech, larger economic shifts can affect hiring, but there is no strong history of persistent instability.

Leadership and Management

Leadership communicates a clear strategic direction and places emphasis on long-term product quality and customer satisfaction. There is a mix of seasoned executives and hands-on leaders who understand the product and the market. You will find transparency in major announcements, although day-to-day communication quality can vary by department. Overall, the leadership style is pragmatic: they set goals, provide resources, and expect teams to deliver.

Manager Reviews

Manager experiences are mixed but leaning positive. Many employees describe managers as supportive, approachable, and invested in personal development. They will generally provide autonomy while staying available for guidance. Where managers fall short, it tends to be in consistency—some managers are stronger in feedback and career conversations than others. If you prioritize a manager who is active in coaching, take time in interviews to gauge that fit.

Learning & Development

Investment in learning is noticeable. You will find budgets for courses, access to conferences, and internal knowledge-sharing sessions. There are structured onboarding programs and periodic workshops for both technical and soft skills. Mentorship is common, and peer learning is encouraged. For people who want to grow, the company provides reasonable support and resources to upskill.

Opportunities for Promotions

Promotion paths exist but are not automatic; they require visible impact and consistent performance. Employees who take on cross-functional projects or demonstrate leadership in initiatives tend to move up faster. There are both technical and people-leadership tracks, which is good for employees who prefer to deepen technical expertise rather than move into management. Opportunities for promotions are available, though timelines can be longer in saturated teams.

Salary Ranges

Salaries are competitive with regional market rates and vary by role and location. For example, support and customer-facing roles typically fall in the lower to mid-range for tech salaries in Europe, while senior developers and product managers are in the mid to upper range. Compensation aligns with experience and local cost of living. You will find that perks and bonuses supplement base pay in many cases, and total compensation should be discussed during hiring to reflect role and location.

Bonuses & Incentives

Bonuses and incentives are present but vary by contract and seniority. Some teams have performance-based bonuses or commission for sales roles. There are also recognition programs and periodic company-level bonuses tied to overall performance. Incentive structures are designed to align individual goals with company outcomes rather than being purely transactional.

Health and Insurance Benefits

Benefits are solid and generally in line with expectations for a mid-sized tech company. Health insurance contributions, pension plans, and other standard benefits are provided based on local laws and practices. In many regions, there is added support for mental health resources and flexible leave policies. You will want to review the specific benefits package for your location during the offer stage.

Employee Engagement and Events

Engagement activities are frequent and varied: team outings, hackathons, town halls, and global meetups. Social events are often well organized and provide chances to connect beyond day-to-day work. The company encourages volunteering and community initiatives, which many employees appreciate. These events help create a sense of belonging and make the company culture at TOPdesk feel more tangible.

Remote Work Support

Remote work support is strong. There is hybrid flexibility, hardware stipends, and clear remote-work guidelines in many teams. Collaboration tools are widely used, and teams are generally good at including remote members in meetings and decision-making. If you value a hybrid or remote arrangement, you will likely find the infrastructure and attitudes supportive.

Average Working Hours

Typical working hours sit around a standard full-time week (roughly 38–40 hours), with flexibility about start and end times. During busy cycles, employees may put in extra hours, but these are not the norm. The expected cadence is reasonable and respects personal time in most teams.

Attrition Rate & Layoff History

Attrition is generally low to moderate and tends to reflect normal industry movement. There are no widely reported large-scale layoffs in recent years, and most turnover is voluntary as employees pursue new opportunities. Teams do occasionally restructure to match evolving business needs, but this is not a persistent pattern.

Overall Company Rating

Overall, the company rates well as a place to work for people who value collaboration, stable product-market fit, and opportunities to grow. You will find supportive managers, solid benefits, and a culture that leans toward employee well-being. If you want a role with reasonable work-life balance and chances to build long-term customer relationships, it is a strong option.