JustDial is a Mumbai-headquartered local search and business listings company that helps consumers discover services, shops and professionals across categories using its digital platform and phone-based directory services. The company’s core offering...
People I spoke with and public reviews paint a picture of a workplace that is energetic and target-driven. Sales and customer-facing teams often say, “you’ll learn a lot fast — it’s a steep learning curve.” Many employees appreciate the clear metrics and visible impact of their work. Some long-tenured staff mention strong relationships with teammates and pride in solving local business problems. On the flip side, a handful of testimonials note pressure during quarterly targets and occasional communication gaps between teams. Overall, when asked about working at JustDial most will say it is a place where results matter and hardworking people are noticed.
The company culture at JustDial is pragmatic and execution-focused. Teams emphasize speed, measurable outcomes, and a marketplace mindset — helping local businesses connect with customers. Collaboration happens often within product and sales pods, and there is an entrepreneurial feel in smaller teams. At times the culture can feel performance-heavy, so if you thrive on targets and fast feedback loops you will fit in well. There are pockets of innovation and employee-led initiatives that keep things lively.
Work-life balance at JustDial varies by role. In customer-facing and sales roles you might have to be flexible with hours around client needs; developers and corporate functions usually enjoy more predictable schedules. Many employees say that during product launches or quarter-end there are longer days, but those periods are cyclical. If you value clear boundaries you will find them in some teams; others expect extra effort when business demands spike. The phrase “work-life balance at JustDial” often shows up in reviews with mixed sentiment — acceptable for most, challenging for quota-driven roles.
Job security is moderate and linked to business performance. The core business has a steady user base and established revenue streams, which provides a foundation of stability. However, like any marketplace company, there are occasional restructurings tied to strategic shifts or cost optimization. Employees in niche or highly specialized roles may experience more variability than those in core operational functions. Overall, there is a reasonable level of job security for consistent performers.
Leadership is data-oriented and focused on scaling the platform and monetization. Senior leaders communicate business priorities and are visible during town halls and major announcements. Management tends to prioritize customer metrics and growth targets, which aligns teams on outcomes. At times, there are concerns about clarity in cross-functional decision making, but most employees find leadership accessible and grounded in the business.
Manager quality varies by team. Many managers are praised for being hands-on, mentoring their teams, and providing clear performance expectations. These managers tend to foster growth and recognize effort. Conversely, some reviews point to managers who are very target-centric and less focused on people development. When exploring opportunities there, ask about the specific manager and team dynamics — that tends to be more predictive of daily experience than company-level descriptions.
Learning and development opportunities exist and are practical. New hires receive on-the-job training, especially in sales and operations. There are internal knowledge-sharing sessions, product demos, and occasional workshops. Formal training budgets are available but may require justification and manager approval. If you are proactive and request mentorship or courses, you will often get support.
Opportunities for promotion are available and commonly tied to performance metrics and business impact. Sales and business development functions tend to have clear, faster career ladders due to measurable KPIs. Technical and product roles see steady movement, but promotion timelines can depend on team growth and budget. Strong performers who document results and take initiative tend to advance quicker.
Salaries follow industry standards for a marketplace company in India. Approximate ranges:
Bonuses and incentives are a visible part of compensation, especially for sales and client-facing roles. Variable pay is often tied to monthly or quarterly targets and can meaningfully boost total earnings for high performers. There are also performance bonuses and spot awards for notable contributions. For non-sales roles, incentives may be less frequent but performance-linked rewards and appraisal-driven bonuses are common.
Standard employee benefits include group health insurance, provident fund contributions, and statutory benefits. Mediclaim coverage for employees (and sometimes family members) is provided, with variations by level. There are also accidental coverage and wellness initiatives in some locations. Benefits are comparable to peers in the sector and usually administered through an HR platform.
Employee engagement includes regular town halls, festival celebrations, team outings, and informal get-togethers. Internal events highlight product wins and quarterly performance. During hiring drives and campus outreach employees participate actively. Engagement activities are appreciated and contribute to team bonding.
Remote work support is moderate. The company moved to flexible and hybrid models in recent years, with many teams adopting a mix of office and remote days. Tools for remote collaboration (video calls, shared docs, ticketing systems) are in place and generally work well. Full-time remote roles are less common, and hybrid expectations depend on the team.
Average working hours are around 9–10 hours per day for most operational teams, with some variability. Sales teams may work beyond these hours during client interactions, and product launches or end-of-quarter work can extend the day. Regular office schedules are maintained in corporate functions.
Attrition is moderate and in line with industry averages for digital marketplaces. Turnover tends to be higher in entry-level sales and support roles and lower in specialized technical teams. The company has undertaken restructuring occasionally, as many firms do, but there is no pattern of repeated mass layoffs. Hiring continues across several functions, though cyclically tied to business priorities.
Overall, this company rates as a solid choice for candidates who value learning on the job, clear performance metrics, and an operationally focused environment. You will find opportunities to grow, especially if you are results-driven and adaptable. Culture and work-life balance depend heavily on the team you join; therefore, speak to prospective colleagues and ask about manager style before deciding. For candidates seeking exposure to a consumer-facing marketplace with measurable impact, working at JustDial can be a rewarding experience.
Read authentic experiences from current and former employees at JustDial
Supportive manager, regular training sessions and a flexible hybrid policy that helps maintain work-life balance.
Commission structure could be clearer.
Good exposure to product work
Long hours around releases and uneven coordination between product and engineering. Salary increments were slower than expected and promotions felt informal rather than merit-driven.
